Teams at Brandwatch

Leads sector growth, client retention, strategic communications consulting, and business development for key accounts. Provides data-driven communications measurement insights, manages senior client relationships, and coaches a consulting team. The role drives account expansion, client satisfaction, service quality, innovation, and collaboration across domestic and global stakeholders.

Supports Nordic accounts receivable and billing operations, including monthly invoicing, billing data validation, collections, dispute resolution, intercompany invoicing, master data maintenance, reporting, VAT compliance, and audit documentation. The role collaborates with Sales, Customer Success, Revenue Operations, Accounting, and Finance teams, while contributing to billing automation, system enhancements, pricing updates, and process improvements.

Manage a high-volume portfolio of enterprise and commercial SaaS customers through scalable, tech-touch engagement. Drive onboarding, product adoption, retention, renewal readiness, and expansion using digital touchpoints, customer health signals, playbooks, automation, and success workflows. Maintain customer data, identify account risks and opportunities, and collaborate with Sales, Support, Product, and Marketing to improve customer outcomes and optimize scaled customer success programs.