Teams at Branch (branch.io)

Own and operate the delivery platform and embed with an engineering team to improve deployment automation, CI/CD, GitOps, IaC, and production reliability. Lead AI-augmented ops (runbooks, alerting, incident response), build environments, set standards, tune streaming and datastore infrastructure, and mentor teams while tracking DORA and reliability metrics.

Provide technical customer support through ticket management, investigate and replicate SDK, analytics, and attribution issues, analyze logs, troubleshoot APIs and web technologies, and collaborate with Account Management, Product, and Engineering. Maintain SLA performance, document solutions in internal knowledge tools, and continuously learn Branch products. The role requires strong communication, multitasking, SQL, API, and Chrome Developer Tools proficiency, with mobile SDK and web development experience preferred.

The Financial Analyst will analyze OpEx and data-hosting spend, develop customer unit economics models, prepare financial reports and forecasts, and support core FP&A processes. The role provides actionable insights to leadership and partners with go-to-market teams on Revenue, Bookings, and Gross Profit planning across monthly, quarterly, and annual cycles. The position is hybrid in Mountain View, California.