Jobs at Braintrust

Diagnose and resolve developer issues involving APIs, SDKs, and customer codebases. Reproduce bugs, collaborate with Engineering on fixes, communicate with customers through Slack and email, create technical documentation, improve support tooling and developer experience, relay feedback to Product, participate in on-call rotations, and mentor peers in escalation handling and support processes.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Debug Kubernetes, Terraform, networking, IAM, TLS, backend performance, databases, and cloud issues. Lead incident response, submit fixes to backend and deployment tooling, build diagnostics and health checks, maintain runbooks, and participate in on-call rotation. Partner with Engineering and Product to eliminate recurring failures.

Provides customer-facing technical support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Responsibilities include debugging Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues; leading incident response; contributing backend and infrastructure fixes; building diagnostics and health checks; maintaining documentation; and participating in on-call support.

Own full-cycle sales recruiting from sourcing through offer acceptance. Partner with sales leaders on role definition, talent calibration, and hiring decisions. Build passive-candidate pipelines, communicate the company’s vision, improve recruiting processes and employer brand, analyze recruiting metrics, and advise leadership on market dynamics and candidate sentiment. The role also focuses on streamlining recruiting operations while maintaining a high hiring bar and strong candidate experience.

Build and lead Braintrust’s post-sales organization across Professional Services, Technical Account Management, and Technical Enablement. The role owns onboarding, implementation, adoption, renewals, retention metrics, customer delivery, enablement programs, SOWs, playbooks, hiring, and post-sales P&L. It requires hands-on engagement with technical enterprise customers while developing scalable processes and partnering with Sales, Finance, Customer Experience, Engineering, and GTM teams. Customer travel may be required.

Prospect, develop, negotiate, and close new business with digital-native customers. Own the full sales cycle, including customer engagement, technical consultative conversations, contract negotiation, retention, and renewals. Help shape go-to-market strategy, meet revenue targets, and build trust with technical and AI-focused teams.

Lead Braintrust’s product engineering organization and technical direction. Build and scale a high-performing team, improve UI quality, guide frontend architecture, partner with Product and Design, and deliver sophisticated AI product capabilities including prompt experimentation, versioning, multiplayer review, and large-scale LLM analysis. This is a hands-on leadership role requiring strong product judgment, modern web application expertise, and a focus on usability, performance, reliability, and execution.

The Design Engineer will develop the core user experience, work closely with users to understand needs, and implement a design system alongside product and engineering teams.

Seeking a Software Engineer to develop high-performance data processing systems, focusing on system architecture and implementation for AI evaluation platforms.

Develop and maintain open-source SDKs for AI observability, ensuring they are efficient, user-friendly and integrate well with major frameworks and platforms.

The Software Engineer will build developer tools, optimize CI/CD pipelines, manage deployment processes, and enhance supply chain security for AI observability.

Commercial Counsel will serve as Braintrust’s first in-house legal hire, negotiating SaaS, enterprise, vendor, consulting, partnership, and data-processing agreements. The role supports complex sales transactions, develops contract templates and playbooks, implements legal workflows, advises on privacy and compliance, and partners with Sales, Finance, HR, Product, Engineering, and leadership. Additional responsibilities include corporate governance, fundraising support, and building a scalable legal function in a high-growth SaaS company.

Identify and prospect into target accounts via multi-channel outreach, book qualified meetings to hit monthly targets, find decision-makers and champions, and stay current on AI industry trends to engage technical audiences.

The Head of Finance will build the finance function, manage forecasting and budgeting, monitor KPIs, and guide strategic planning and capital allocation for growth.

The Solutions Engineer will work closely with the sales team to engage with customers, deliver technical presentations, and enhance product documentation. Responsibilities include articulating the value of Braintrust to customers and aiding in closing sales opportunities.

As a Software Engineer at Braintrust, you'll develop user-friendly tools, shape UI architecture, and enhance data visualization experiences. Engage directly with users to refine the product.

Build and own the core data models and pipelines connecting product usage, accounts, revenue, billing, and customer health. Create trusted metrics, dashboards, and self-serve reporting. Partner with Product, Engineering, and GTM teams to improve data quality, design AI-enabled workflows and agents, and support leadership with accurate visibility into adoption, pipeline, retention, expansion, and revenue.

The role involves selling AI observability solutions to technical audiences, developing go-to-market strategies, and managing the sales process from prospecting to closing contracts.

Responsible for prospecting and closing new business across the Central US, developing GTM strategy, and engaging with technical audiences.

The Solutions Engineer will partner with the sales team, engage with technical stakeholders, deliver presentations, and enhance company documentation.