Teams at Braintrust

Diagnose and resolve developer issues involving APIs, SDKs, and customer codebases. Reproduce bugs, collaborate with Engineering on fixes, communicate with customers through Slack and email, create technical documentation, improve support tooling and developer experience, relay feedback to Product, participate in on-call rotations, and mentor peers in escalation handling and support processes.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Debug Kubernetes, Terraform, networking, IAM, TLS, backend performance, databases, and cloud issues. Lead incident response, submit fixes to backend and deployment tooling, build diagnostics and health checks, maintain runbooks, and participate in on-call rotation. Partner with Engineering and Product to eliminate recurring failures.

Provides customer-facing technical support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Responsibilities include debugging Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues; leading incident response; contributing backend and infrastructure fixes; building diagnostics and health checks; maintaining documentation; and participating in on-call support.