Jobs at Braintrust

Diagnose and resolve API and SDK issues in customer codebases, reproduce bugs, collaborate with Engineering on fixes, and communicate technical solutions through Slack and email. Create knowledge-base documentation, improve developer-support workflows and tooling, relay customer feedback to Product and Engineering, participate in on-call rotations, and mentor peers. The role also involves scripting, debugging Python or TypeScript, supporting LLM-powered applications, and improving developer experience and product reliability.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Diagnose Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues using observability data. Lead incident response, submit fixes to backend and infrastructure code, build diagnostic tooling, maintain runbooks, and improve recurring failure modes. Participate in an on-call rotation while partnering closely with Infrastructure, Engineering, Product, and customers.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Debug Kubernetes, Terraform, networking, IAM, TLS, backend performance, databases, and object stores. Lead incident response, submit infrastructure and backend fixes, build diagnostic tooling, maintain runbooks, and participate in on-call support. Collaborate with Cloud Infrastructure, Engineering, Developer Support, and Product teams to resolve recurring customer issues.

Own full-cycle sales recruiting from sourcing through offer acceptance. Partner with sales leaders to define roles, assess talent, and make hiring decisions. Build passive-candidate pipelines, communicate the company’s story, improve recruiting processes and employer brand, track recruiting metrics, and advise leadership on market dynamics and candidate sentiment in a fast-paced early-stage environment.

Build and lead Braintrust’s post-sales organization across Professional Services, Technical Account Management, and Technical Enablement. Own onboarding, implementation, adoption, renewals, GRR, NDR, team development, delivery, pricing, packaging, playbooks, and post-sales P&L. Serve as a player-coach by personally scoping engagements, writing SOWs, leading customer delivery, and supporting strategic accounts. Partner with Sales, Finance, Customer Experience, and Engineering to improve retention, expansion, customer outcomes, and product feedback loops.

Prospect, develop, negotiate, and close new business with digital-native companies. Manage the full sales cycle, from customer engagement and consultative technical conversations through contracts, retention, and renewals. Help shape go-to-market strategy, exceed sales targets, and build trusted relationships with technical AI teams in a foundational sales environment.

Lead Braintrust’s product engineering organization, setting technical direction, improving UI quality, scaling frontend architecture, and delivering sophisticated AI-focused product capabilities. Build and develop a high-performing engineering team while partnering closely with Product, Design, customers, and code. Oversee products including prompt experimentation, versioning, multiplayer human review, and large-scale LLM analysis.

The role involves building tools for engineers, improving CI/CD processes, optimizing deploy pipelines, and enhancing developer workflows.

Serve as Braintrust’s first in-house legal hire, negotiating SaaS, enterprise software, technology, vendor, partnership, and data-processing agreements. Lead legal support for complex sales transactions, develop contract templates and playbooks, implement legal workflows, support governance and compliance, and advise cross-functional teams on commercial matters, data privacy, emerging regulations, corporate governance, and fundraising. Build a scalable legal function while balancing risk and business objectives.

Identify and engage new prospects through multi-channel outreach (calls, email, LinkedIn). Hit monthly meeting targets, qualify leads, find decision makers and champions in enterprise accounts, and maintain knowledge of AI industry trends to have technical conversations with prospects.

As the Head of Finance, you will lead the finance function, managing forecasting, budgeting, performance monitoring, and cross-functional partnerships, while communicating financial strategies to executives and investors.

Build and own the companys core data foundation: design data models, pipelines, and trusted metrics connecting product usage, accounts, billing, and revenue. Partner with Product, Engineering, and GTM teams to improve data quality, create self-serve reporting, and automate workflows using AI. Balance foundational architecture with urgent business needs and enable consistent definitions and visibility across Sales, RevOps, Marketing, Finance, and Product.

The Solutions Engineer will collaborate with the sales team to engage customers technically, deliver presentations, and contribute to product documentation and enablement materials.

The Enterprise Account Executive will develop sales strategies, engage technical teams, and manage the sales process including prospects, contracts, and customer retention.

The Solutions Engineer will partner with the sales team, engage with customers to understand their needs, and deliver technical presentations while enhancing product documentation. The role requires interfacing with technical stakeholders and solving complex sales opportunities.

The Enterprise Account Executive will lead sales efforts in the Central Region, driving new business and managing customer relationships, particularly with technical teams.

Responsible for prospecting and closing new business within the Central region. Develop GTM strategy, engage with potential customers, and navigate complex sales cycles with technical teams.

The Enterprise Account Executive will prospect and close new business, develop GTM strategy, and manage customer accounts, with a focus on technical sales.

The Account Executive will prospect and close new business, develop sales strategies, manage contracts, and build relationships with technical teams in the EMEA region.

The Software Engineer, Systems will build core systems to process and query large volumes of unstructured data, contributing to storage, indexing, and optimizing query performance.