Teams at Braintrust

Diagnose and resolve API and SDK issues in customer codebases, reproduce bugs, collaborate with Engineering on fixes, and communicate technical solutions through Slack and email. Create knowledge-base documentation, improve developer-support workflows and tooling, relay customer feedback to Product and Engineering, participate in on-call rotations, and mentor peers. The role also involves scripting, debugging Python or TypeScript, supporting LLM-powered applications, and improving developer experience and product reliability.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Diagnose Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues using observability data. Lead incident response, submit fixes to backend and infrastructure code, build diagnostic tooling, maintain runbooks, and improve recurring failure modes. Participate in an on-call rotation while partnering closely with Infrastructure, Engineering, Product, and customers.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Debug Kubernetes, Terraform, networking, IAM, TLS, backend performance, databases, and object stores. Lead incident response, submit infrastructure and backend fixes, build diagnostic tooling, maintain runbooks, and participate in on-call support. Collaborate with Cloud Infrastructure, Engineering, Developer Support, and Product teams to resolve recurring customer issues.