Jobs at Book of the Month

Coordinates the full recruiting lifecycle, including interview scheduling, job postings, candidate communication, and eventually talent assessment. Supports people operations such as onboarding, employee recognition, freelance coordination, trackers, and project plans. Partners with hiring managers, the PTR Manager, CEO, and other stakeholders to advance hiring and people initiatives. The role requires strong organization, communication, attention to detail, ownership, adaptability, and the ability to succeed in a fast-paced entrepreneurial environment.

Supports and guides 10–12 customer service agents, handles escalations, approves exceptions, manages queue assignments, and improves knowledge-base content. Conducts dispute resolution, root-cause analysis of member-reported bugs, and data-backed process improvement. Produces recurring reports, communicates findings to stakeholders, and helps maintain high-quality service for Book of the Month members.

Own the Order Management and Renewal Management Systems supporting a high-volume subscription business. Develop product roadmaps, optimize shipping SLAs and involuntary churn, improve recurring billing processes, coordinate finance and engineering stakeholders, and create detailed monitoring and reporting systems. The role requires strong technical product management skills, customer empathy, attention to detail, and experience with e-commerce or subscription products.

Manage Book of the Month’s brand partnerships, events, sponsorships, and experiential activations from concept through execution. Coordinate partners, vendors, budgets, contracts, logistics, and cross-functional teams. Develop marketing and social content, cultivate media and industry relationships, secure PR coverage, and evaluate performance against KPIs. Identify new partnership opportunities, pitch concepts, and use reporting and audience insights to improve future initiatives and support membership growth.

Lead product design strategy and a small design team across web, iOS, and Android. Partner with Product, Engineering, Marketing, and executives to shape product vision, design systems, roadmaps, and intuitive member experiences. Manage complex projects, present to senior stakeholders, mentor and hire designers, and transform the design-to-production workflow using AI tools including Claude, Claude Code, and Figma MCP.

Senior Product Designer responsible for designing and optimizing consumer digital product experiences across web, iOS, and Android. Duties include ideation, prototyping, visual and interaction design, user research, testing, competitive analysis, design-system evolution, stakeholder presentations, engineering handoff, and AI-assisted workflow improvements. The role partners with Product and Engineering teams to translate complex problems into intuitive solutions and drive measurable product impact.

Editorial Assistant in a rotational program supporting book selections, editorial operations, licensing, publishing presentations, podcast operations, content development, production, marketing initiatives, influencer programs, and member experience projects. The role includes maintaining databases, analyzing book performance, drafting and proofreading copy, coordinating cross-functional initiatives, testing member experience improvements, and evaluating commercial fiction. The program provides broad exposure before potential specialization after approximately two years.

Two-year rotational program for early-career professionals across influencer partnerships, social media, performance marketing, analytics, creative briefing, and project management. Responsibilities include coordinating influencer and media programs, building and analyzing campaigns, managing creative workflows, overseeing social calendars, conducting member experience and pricing analytics, and supporting Allurial growth initiatives. Participants receive apprenticeship-style learning and transition into specialized roles based on performance, business needs, and interests.

Designs, develops, and owns production features and API systems serving hundreds of thousands of users. Collaborates with technical and business stakeholders, writes technical specifications, reviews solutions, mentors engineers, and maintains high coding and testing standards. Optimizes database performance, manages system resources, evolves relational schemas safely, versions REST APIs, integrates third-party services, and monitors released solutions for quality, scalability, and reliability.

Manages Romantasy book selection, editorial feedback, audience trends, member-focused marketing campaigns, advertising, campaign analytics, A/B testing, market research, and feature development recommendations. The role oversees cross-functional business processes, maintains operational data, creates stakeholder presentations, and optimizes campaigns using performance insights, budgeting, forecasting, and ROI analysis.

Manage retention and lifecycle marketing initiatives to reduce churn and improve member engagement. Analyze churn, lifetime value, and campaign performance; develop reactivation campaigns; manage email calendars; gather member insights; and coordinate cross-functional efforts to optimize the customer experience across subscription, website, and app channels. The role also includes mentoring junior employees and executing strategic, data-driven tests.

Build and optimize product features across the full stack, including front-end components, back-end renewal automation, agent automations, data views, experiments, QA, deployment, and measurement. Partner with Member Services and marketing to improve customer response times and testing workflows. Use Claude Code and related tools to accelerate design-to-production development and solve business and customer problems.

Owns the end-to-end e-commerce order and fulfillment journey, including OMS processes, fulfillment center and 3PL operations, carrier relationships, procurement, sourcing, inventory forecasting, analytics, SLAs, and cost optimization. Partners with product, engineering, customer experience, demand planning, vendors, and facility leaders to improve operational quality and customer delivery outcomes at scale.