Jobs at Book of the Month

Manage retention and lifecycle marketing initiatives to reduce churn and improve member engagement. Analyze churn, lifetime value, and campaign performance; develop reactivation campaigns; manage email calendars; gather member insights; and coordinate cross-functional efforts to optimize the customer experience across subscription, website, and app channels. The role also includes mentoring junior employees and executing strategic, data-driven tests.

Build and optimize product features across the full stack, including front-end components, back-end renewal automation, agent automations, data views, experiments, QA, deployment, and measurement. Partner with Member Services and marketing to improve customer response times and testing workflows. Use Claude Code and related tools to accelerate design-to-production development and solve business and customer problems.

Owns the end-to-end e-commerce order and fulfillment journey, including OMS processes, fulfillment center and 3PL operations, carrier relationships, procurement, sourcing, inventory forecasting, analytics, SLAs, and cost optimization. Partners with product, engineering, customer experience, demand planning, vendors, and facility leaders to improve operational quality and customer delivery outcomes at scale.

Coordinates recruiting activities across the candidate lifecycle, including interview scheduling, job postings, candidate assessment, and stakeholder communication. Supports onboarding, employee recognition, freelance coordination, recruiting initiatives, trackers, and project plans. The role requires strong organization, communication, attention to detail, ownership, adaptability, and professionalism in a fast-paced entrepreneurial e-commerce environment.

Own the Order Management and Renewal Management Systems supporting Book of the Month’s subscription business. Responsibilities include managing product roadmaps, optimizing shipping SLAs, reducing involuntary churn, evaluating billing and payment solutions, coordinating finance and engineering initiatives, and developing detailed monitoring and reporting systems. The role requires strong technical product management expertise, customer focus, exceptional communication, and meticulous attention to transactional accuracy.

Develop and maintain customer-facing web and mobile application features using modern frameworks and languages. Collaborate with product, design, QA, and backend engineering teams to deliver scalable, performant, maintainable software. Write documentation, conduct code reviews, integrate AI coding tools, and expand full-stack capabilities while solving ambiguous technical problems and supporting rapid project delivery.

Manage Book of the Month’s brand partnerships, events, sponsorships, and experiential activations from concept through execution. Responsibilities include project planning, partner and vendor relationships, budgets, contracts, logistics, marketing strategy, social content, PR outreach, performance reporting, and KPI analysis. The role bridges Growth and Editorial teams while building relationships with publishers, media, journalists, cultural tastemakers, and consumer brands to increase brand awareness and membership growth.

Manage daily lead tasks for 10–12 customer service agents, handle escalations, approve exceptions, assign queues, and improve agent knowledge resources. Conduct dispute resolution, reporting, root-cause analysis of member-reported issues, and data-backed process improvements. The role requires strong organization, communication, problem-solving, and customer service experience, with Zendesk and agent-management experience preferred.

Senior Product Designer responsible for designing and evolving consumer digital products across web, iOS, and Android. The role covers ideation, wireframing, visual and interaction design, prototyping, user research, testing, design systems, developer handoff, and production optimization. The designer will collaborate with product, engineering, marketing, and leadership teams while using AI tools such as Claude to improve workflows and design processes.

Architect and deliver backend features and internal tools used by hundreds of thousands of customers. Collaborate with stakeholders, create and review technical specifications, mentor engineers, write and oversee code generation, maintain high-quality test suites, optimize database performance, and monitor solutions after release.

Early-career rotational program covering influencer and partnership management, performance marketing, analytics, creative briefing and production, social media, member experience analytics, and Allurial growth campaigns. Responsibilities include coordinating partnerships, building and analyzing paid campaigns, managing creative workflows, engaging social communities, reporting performance, conducting price tests, and maintaining customer lifetime value models. The role emphasizes organization, communication, analytical ability, creative judgment, attention to detail, and rapid learning.

Entry-level rotational editorial role supporting leadership, book selections, editorial operations, licensing, production, member experience, and marketing initiatives. Responsibilities include calendar management, presentations, database maintenance, editorial copywriting, data analysis, proofreading, project management, testing, reporting, book evaluation, advertising, creative execution, and influencer program support. The program provides cross-functional exposure and opportunities for specialization after approximately two years.

Own the end-to-end manufacturing process for book titles, including printer sourcing, quote evaluation, press-time scheduling, pricing negotiations, quality assurance, logistics, and vendor relationships. The role also supports production scheduling, cost and capacity modeling, deadline management, and proactive resolution of delivery issues while ensuring books are produced on time, within budget, and to quality standards.