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The Customer Success Manager at Bond's Customer Operations team will be responsible for managing technical investigations, operational workflows, and delivering exceptional customer experience. This role involves collaborating across various departments to drive successful outcomes. Key responsibilities include creating tech support and customer success policies, managing support ticket queue, triaging and responding to tickets, handling technical analysis, and ensuring successful resolution of reported issues.

The Data Scientist will be responsible for generating insightful reports and supporting finance and operations teams with data-driven decision-making. They will design and maintain efficient ETL processes, generate meaningful reports by analyzing financial data, identify process improvement opportunities, and collaborate with cross-functional teams.

Contribute to extending Bond's platform capabilities, design API interfaces and domain models, build secure and scalable systems for processing transactions and managing customer data, maintain technical excellence across the team, mentor junior engineers.

Own end-to-end design, implementation, releases, and iteration of feature improvements core to our API and application platforms.

Lead and own major initiatives to extend Bond’s platform capabilities. Design elegant API interfaces and domain models. Build secure and scalable systems for processing transactions and managing customer data. Set and maintain high standards of technical excellence across the team. Mentor junior engineers and help hire new talent.

Create and manage marketing campaigns, assist sales team with outbound content, generate leads through pre and post event campaigns, and drive webinar signups.

Drive a successful content strategy for Bond. Lead the strategic planning and execution of onboarding partners. Work with PR and marketing teams to increase awareness. Research competitors and create social media posts. Collaborate with customers to create case studies. Drive innovation and achieve strategic objectives.

Identify prospective customers, own full sales cycle, cultivate pipeline, collaborate with teams, be ambitious