Teams at Boldr (boldrimpact.com)

Supervise a customer support team by managing daily operations, escalations, coaching, performance reviews, training, attendance, and KPI achievement. Coordinate with internal managers and HR, ensure equipment and service needs are met, and communicate with clients regarding complex requests, complaints, processes, and continuous improvement. The role also supports team development, culture building, and customer service quality.

Manage accounts receivable, invoicing, collections, payment tracking, reconciliations, aging reports, month-end and year-end close activities, financial reporting, audit support, and accounting administration. The role also requires resolving client payment issues, maintaining accurate records, analyzing financial data, ensuring compliance with GAAP, and recommending process improvements while supporting client satisfaction.

Provides advanced customer support for billing, subscriptions, payments, refunds, disputes, account access, and product issues across email, chat, and phone. Investigates complex cases, escalates sensitive concerns, maintains quality and productivity metrics, identifies recurring issues, and improves documentation and processes. Serves as a billing and subscriptions subject-matter expert and may act as interim team lead.