Teams at Boldr (boldrimpact.com)

Provide advanced post-sale technical and implementation support: execute customer implementations, troubleshoot complex data flows and SQL, resolve escalations, build knowledge bases, collaborate with PMs and product teams, and ensure high client satisfaction.

Own and nurture client relationships while leading Team Captains to meet SLAs and KPIs. Manage daily client communication, performance reporting, contract and billing follow-up, escalations, training/onboarding, root-cause analysis, process improvements, and cross-functional coordination to drive operational excellence and growth.

Own client relationships and operational performance for assigned clients. Manage and develop Team Captains, run performance reviews, reporting, escalations, onboarding, training, process improvement, SLAs/MSAs, billing follow-ups, and cross-functional coordination to meet client KPIs and drive growth.