Teams at Boldr (boldrimpact.com)

Provides written customer support for billing, subscriptions, payments, refunds, disputes, account access, and product issues. Owns complex cases from resolution through follow-up, escalates sensitive concerns, maintains quality and satisfaction metrics, documents recurring issues, and contributes to process improvements. Serves as a billing and subscriptions subject-matter expert and may act as interim team lead.

Provides written customer support for billing, subscriptions, payments, refunds, disputes, account access, and product issues. Investigates complex cases, resolves inquiries through Zendesk and Intercom, escalates sensitive concerns, documents recurring issues, and contributes to process improvements. Serves as a billing and subscription subject-matter expert and may act as interim team lead.

Maintains bookkeeping and accounting records, processes vendor and employee payments, reconciles accounts, manages invoices and petty cash, prepares financial and tax reports, supports month-end and year-end closing, analyzes financial data, and assists with internal and external audits. The role also handles vendor inquiries, maintains financial documentation, and supports finance process improvements.