Bluesource, Inc.
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Cloud • Information Technology • Legal Tech • Professional Services • Consulting • Data Privacy
Owns and continuously improves ITIL practices including Incident, Problem, Change, Request, and Knowledge Management. The role defines processes, monitors SLAs and KPIs, leads major incident and root-cause activities, drives continual service improvement, mentors service management staff, supports technical operations, and partners on tooling, compliance, capacity planning, and client service commitments.
