RESPONSIBILITIES:
- Apply experience and troubleshooting techniques to investigate assigned issues.
- Provide Technical Support, Remote Management and Monitoring of Client Environments.
- Log Incidents, Problems and Service Requests within the Incident Management System and ensure adequate information is recorded to facilitate speedy troubleshooting and analysis.
- Accurate categorization of incidents and ability to set client’s expectations at an achievable level and then to exceed those expectations wherever possible.
- Excellence in customer service and promoting the customer satisfaction survey at every opportunity, looking at continual service improvement.
- Provide timely updates on incidents to management and clients, as required.
PERSONAL SKILLS:
Essential
- Experience managing/troubleshooting with e-mail archiving applications Enterprise Vault and Arctera eDiscovery Platform (eDP)
- Able to understand varied customer environments.
- Good understanding of performance issues.
- Contributes to the team, co-operating with others to exchange information and support colleagues in order to achieve business goals.
- Self-motivated.
- Attention to detail.
- Enthusiasm towards learning new technologies.
- Excellent written and verbal communication skills, coupled with the ability to communicate at all levels.
- Creative thinker with an innovative approach to tasks and troubleshooting.
Desirable
- Knowledge of e-mail and e-mail archiving solutions.
- Knowledge of eDiscovery.
- Fundamental understanding of server infrastructures and Microsoft Azure.
- Certifications in Enterprise Vault Administration.
- Certifications in eDiscovery (eDP) Administration.
- Familiarity with ITIL Service Management practices.
- Experience with SQL databases.
- Experience with ConnectWise Manage.
- Experience with N-Able Monitoring.
Skills Required
- Experience managing and troubleshooting Enterprise Vault and Arctera eDiscovery Platform
- Ability to understand varied customer environments
- Good understanding of performance issues
- Team collaboration and information sharing
- Self-motivation and attention to detail
- Excellent written and verbal communication skills
- Creative and innovative troubleshooting approach
- Knowledge of email and email archiving solutions
- Knowledge of eDiscovery
- Fundamental understanding of server infrastructures and Microsoft Azure
- Enterprise Vault Administration certification
- eDiscovery Platform Administration certification
- Familiarity with ITIL Service Management practices
- Experience with SQL databases
- Experience with ConnectWise Manage
- Experience with N-Able Monitoring
Bluesource, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bluesource, Inc. and has not been reviewed or approved by Bluesource, Inc..
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Healthcare Strength — Health coverage is described as strong, with mentions of low-cost appointments and employer-paid elements, and eligibility reportedly starting on day one. Feedback suggests this contributes meaningfully to overall benefits satisfaction.
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Leave & Time Off Breadth — Time off provisions appear generous, including PTO, floating holidays, and paid holidays, with some roles noting four-day work weeks or extended weekends. These policies are portrayed as supporting work-life balance.
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Strong & Reliable Incentives — Sales roles highlight a good commission schedule, performance bonuses, and a solid base package. Feedback suggests earning potential can be attractive where variable compensation applies.
Bluesource, Inc. Insights
What We Do
Bluesource is a leading provider of innovative technology solutions in online message management and data migrations. We pride ourselves on delivering solutions that improve efficiency, productivity, and long-term success for our clients. Through our team of senior technical resources, we advise businesses and government agencies on how to build and maintain modern data governance programs. We help organizations preserve, classify, and manage data, archiving what’s required and securely expiring what’s not. We specialize in managed services for Enterprise Vault, Enterprise Vault eDiscovery, Microsoft Azure, and cybersecurity.
Why Work With Us
Our team values responsibility, resourcefulness, availability, honesty, accountability, and especially humour.
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