BlueMatrix Benefits Overview

Provides first-line technical and client support for software solutions by responding to inquiries, troubleshooting issues, prioritizing tickets, documenting resolutions, escalating complex problems, and maintaining knowledge-base content. The role requires strong communication, organization, time management, and relationship-building skills, along with familiarity with Linux, SQL, and Python or Perl scripting. Work is remote, Monday through Friday, during Eastern Time business hours.

Provides first-line technical support to clients through portal, email, and phone. Responsibilities include triaging, troubleshooting, documenting, prioritizing, escalating, and resolving issues related to software solutions. The role also maintains customer relationships, contributes to knowledge-base documentation, and collaborates with internal teams. Requires familiarity with Linux, basic SQL, and Python or Perl scripting, along with strong communication, organization, and time-management skills.

Serve as the first point of contact for clients, triaging, troubleshooting, documenting, escalating, and resolving issues with software solutions. Respond through support portals, email, and phone; prioritize multiple cases; collaborate with internal teams; and maintain ticket records and knowledge-base documentation. The role requires familiarity with Linux, SQL, and Python or Perl scripting, along with strong communication, organization, empathy, and client relationship skills.