Jobs at bloomon

Conduct qualitative and quantitative customer research in German across Germany and other European markets. Plan studies, create discussion guides and surveys, moderate research, analyze findings, and produce actionable recommendations. Champion German customer insight across Brand, Range, Product, and Commercial teams while using AI to improve research efficiency.

Lead bloomon’s brand function across strategy, campaigns, social media, PR, creative production, lifestyle shoots, activations, and CSR communications. Own the brand calendar, develop insight-led briefs, manage cross-functional projects, optimize campaigns through testing, and ensure delivery against objectives, deadlines, and budgets. Partner with creative, marketing, customer insight, and external agencies or freelancers across core European markets.

Evaluates customer support interactions, leads QA calibration, audits AI-powered quality tools, and translates grading data into actionable coaching. Maintains knowledge-base documentation, training materials, and macros, delivers refresher training, supports onboarding, and handles a limited number of Zendesk tickets during regular and peak periods. Requires strong feedback and communication skills, target orientation, customer support experience, and fluency in Dutch or German plus professional English.

Build and maintain full-stack product features across Ruby backend services and Angular/TypeScript frontend applications. Collaborate with engineers, designers, and product managers from ideation through production release. Apply accessibility, performance, testing, and design-system practices while learning from experienced engineers. Use authorized AI coding tools responsibly and contribute to a supportive, inclusive engineering culture.

Own complex transactional and triggered email builds, campaign QA, SQL-based audience segmentation, API trigger documentation, AppsFlyer testing changes, and deep-linking across app and email channels. The role supports peak campaigns, documents technical processes, improves scalable QA, and contributes to AI-assisted CRM automation while collaborating across Marketing, Product, and Engineering.

Evaluates customer support interactions, leads calibration sessions, audits AI-powered QA outputs, and turns quality insights into coaching and process improvements. The role also maintains knowledge-base articles, training materials, and macros, delivers refresher training, supports onboarding, and handles a limited number of customer tickets through Zendesk. Fluency in Dutch or German and professional English proficiency are required.

Own trading for Germany and Austria, managing stock availability, forecasting, pricing, product range, onsite merchandising, A/B testing, and peak-season planning. Use customer data, market context, and AI tools to optimize sales, margin, conversion, and waste. Collaborate closely with operations, planning, range, product design, BI, and international trading teams.

Own paid search strategy, budgets, optimization, product feeds, app campaigns, and performance reporting across multiple markets and brands. Manage an external search agency, Google relationship, and campaign innovation while improving acquisition, retention, CAC, LTV, and return on investment. Use Tableau and platform data to shape media roadmaps, monitor competitors, and identify growth opportunities. Serve as the paid search expert, mentor colleagues, and champion AI-driven search developments.

Own paid search strategy, budgets, optimization, product feeds, app campaigns, and agency performance across multiple European markets and brands. Analyze CAC, LTV, retention costs, and channel performance using Tableau and platform reporting. Lead Google and agency relationships, test emerging search features, apply AI and search-industry insights, mentor colleagues, and protect competitive share of voice during peak trading periods.