Teams at bloomon

Conduct qualitative and quantitative customer research in German across Germany and other European markets. Plan studies, create discussion guides and surveys, moderate research, analyze findings, and produce actionable recommendations. Champion German customer insight across Brand, Range, Product, and Commercial teams while using AI to improve research efficiency.

Lead bloomon’s brand function across strategy, campaigns, social media, PR, creative production, lifestyle shoots, activations, and CSR communications. Own the brand calendar, develop insight-led briefs, manage cross-functional projects, optimize campaigns through testing, and ensure delivery against objectives, deadlines, and budgets. Partner with creative, marketing, customer insight, and external agencies or freelancers across core European markets.

Evaluates customer support interactions, leads QA calibration, audits AI-powered quality tools, and translates grading data into actionable coaching. Maintains knowledge-base documentation, training materials, and macros, delivers refresher training, supports onboarding, and handles a limited number of Zendesk tickets during regular and peak periods. Requires strong feedback and communication skills, target orientation, customer support experience, and fluency in Dutch or German plus professional English.