Jobs at Block by Block

Supervises Transit Ambassadors, ensuring staffing, service delivery, policy adherence, accurate SMART system reporting, and operational compliance. Provides field coaching, addresses performance issues, coordinates with management and client stakeholders, and escalates safety concerns. Performs frontline passenger assistance, including navigation guidance, fare support, bridge plate deployment, emergency response, and activity documentation. The role requires outdoor work, prolonged standing and walking, physical lifting, and rotating shifts.

Provides visible customer assistance throughout MBTA stations, including directions, fare and schedule information, accessibility support, and rider greetings. Reports unsafe or unwanted behavior to transit police and authorities, deters misconduct through a uniformed presence, responds to emergencies according to protocol, and documents activities using station iPads, phones, and radios. The role requires extensive standing and walking, outdoor work in varying weather, and the ability to deploy bridge plates weighing up to 50 pounds.

Oversee daily operations for a downtown Ambassador program, including hiring, training, scheduling, resource deployment, inventory management, client relationships, budgeting, reporting, quality assurance, and continuous program improvement. The manager provides hands-on field leadership, coaches employees, solves operational problems, and ensures a welcoming community experience.

Leads ambassador service operations across multiple Manhattan and Brooklyn programs. Oversees staffing, deployment, training, customer relationships, service quality, labor costs, reporting, equipment, payroll, compliance, and business development. The role requires hands-on leadership, stakeholder communication, operational improvement, weekend and multi-shift flexibility, regional travel with overnight stays, and physical work outdoors.

Supervise Ambassador Team operations, including recruitment, onboarding, training, staff deployment, problem solving, supply purchasing, inventory, reporting, budgeting, quality assurance, and field coaching. The role requires outdoor work in all weather, schedule flexibility, event support, customer-facing leadership, and continuous improvement of public-space services.