Jobs at Blink UX

The role involves conducting UX research to inform design processes for various clients, providing insights and strategies based on user needs.

As a Senior UX Designer at Blink, you will engage in various freelance and long-term contract design projects with diverse clients, focusing on UX research and design.

Support digital content production and deployment across websites, email, and internal platforms. Manage CMS tasks (Sitecore), coordinate offshore teams, perform HTML/email production, optimize visuals with Figma, partner with cross-functional teams, run competitive analysis, and undertake ad hoc strategic projects.

Produce clear, engaging written and digital customer communications (newsletters, alerts, on-hold messages, texts, web content). Draft, edit, and proofread materials, execute email campaigns using a visual editor, collaborate with cross-functional teams, and manage multiple priorities to deliver communications projects.

Lead content modernization for enterprise clients by auditing and redesigning navigation, taxonomy, and content models. Define structured data and schema strategies for AI and search discoverability, assess AI-readiness, run stakeholder workshops, and establish governance, authoring guidelines, and cross-functional alignment.

Design user-centric solutions for digital products, ensuring consistency and accessibility. Collaborate on cross-functional teams and use data to inform design decisions.

Design end-to-end conversational experiences for chatbots, virtual assistants, and AI systems. Translate business and user needs into dialogue models, craft brand-aligned conversational content, build wireflows and prototypes, collaborate with product, engineering, and research, run usability testing and analytics-driven iteration, and ensure accessibility and inclusivity in conversational interfaces.