Jobs at Blink Health

Manage and maintain on-premises and cloud network infrastructure, including Meraki, Palo Alto, AWS VPC, and Transit Gateway environments. Design and troubleshoot networks supporting microservices and Kubernetes, enforce secure and highly available architectures, investigate security incidents, and serve as the escalation point for network issues. Mentor service desk staff, document systems, communicate incident updates, participate in on-call rotation, and provide backup Windows and Linux systems administration.

Processes pharmacy claims, investigates rejected insurance claims, verifies patient benefits, and maintains compliance with assistance-program requirements. Documents research accurately, protects confidential information, and collaborates with pharmacy, compliance, engineering, and management teams. The role is fully onsite with rotating or fixed shifts, mandatory training, and occasional Saturday coverage.

Processes pharmacy claims, investigates rejected insurance claims, verifies patient benefits, maintains patient assistance program compliance, documents findings, researches coverage information, and protects confidential data. The specialist collaborates with pharmacy, compliance, engineering, and management teams while following operational procedures and applicable laws. This is a full-time onsite role in Boise with rotating or fixed weekday shifts and one Saturday shift every four weeks.

Manage full-cycle recruiting for patient services and pharmacy roles in the Pittsburgh hub. Build active and passive talent pipelines, source and engage candidates, partner with hiring managers, improve recruiting efficiency through metrics, support hiring processes, and ensure a positive candidate experience. This contract-to-hire role requires high-volume sourcing, stakeholder collaboration, strong organization, and adaptability in a fast-changing healthcare technology environment.

Provides frontline patient support through phone, email, and chat, guiding enrollment and prescription fulfillment. Coordinates with patients, providers, insurers, pharmacists, and internal teams to resolve insurance, affordability, and medication access issues. Documents interactions, protects HIPAA-sensitive information, meets quality and productivity goals, and identifies opportunities to improve patient processes and products.

Manage full-cycle recruiting for patient services and pharmacy roles in Pittsburgh. Build talent pipelines through sourcing, engage candidates, partner with hiring managers, improve recruiting efficiency using metrics, and support hiring processes and candidate experience in a high-volume startup environment.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Participate in a paid rotational pharmacy operations program supporting prescription processing and fulfillment. Enter and validate pharmacy data, communicate with patients, providers, and insurers, resolve routine processing issues, complete prior authorization support, maintain patient privacy, and meet training and performance milestones. The role is full-time and onsite during training and after placement, with variable shifts and rotating Saturdays.

Own monthly close activities, including journal entries, reconciliations, workpapers, variance analysis, and accounting for investments, treasury, stock compensation, COGS, accruals, and inventory. Improve accounting processes through automation and ERP optimization, collaborate cross-functionally to ensure data accuracy, support audits and tax compliance, document controls, and contribute to strategic accounting initiatives.

Develops client analytics for pharmaceutical manufacturers by analyzing prescription, patient journey, and program performance data. Builds KPIs, dashboards, scorecards, funnels, cohorts, and trend analyses using SQL, data modeling, and Tableau. Translates complex findings into actionable client recommendations, supports business reviews, partners with account management and data engineering, improves data quality, and automates recurring reporting with AI-enabled analytics tools.

Manage a team of Patient Support Specialists, overseeing daily operations, queues, backlogs, workflows, service-level adherence, performance targets, coaching, escalations, and process improvements. Use performance data and customer insights to improve productivity and customer experience while collaborating with cross-functional stakeholders on departmental initiatives.

Lead product design across BlinkRx, partnering with product, engineering, and stakeholders to define product vision and deliver intuitive healthcare experiences. Responsibilities include user research, interaction design, information architecture, wireframing, prototyping, design documentation, collaborative workshops, and design system development. The role advocates for diverse patient and user needs while identifying product opportunities and scaling design processes across the organization.

Leads strategic and day-to-day management of outsourced customer service and BPO partners. Owns partner performance, contracts, commercial negotiations, capacity planning, compliance, issue resolution, operational improvements, and stakeholder alignment. Develops vendor oversight processes, playbooks, reporting, and corrective action plans while supporting long-term network strategy and patient experience goals.

Build and evolve shared frontend design-system components with strong quality, performance, accessibility, and design fidelity. Maintain and document the centralized component library, integrate it into existing products, conduct code and implementation reviews, and mentor engineering teams on adoption and best practices. Create prototypes and proofs of concept for new UI patterns. Partner closely with Product Design, Software Engineering, and product teams to deliver consistent, high-quality user experiences.

Provides onsite and cross-site HR support for pharmacy operations, including onboarding, I-9 processing, employee relations administration, HR trackers, lifecycle transactions, leave and accommodation case tracking, corrective actions, offboarding, and people-program coordination. Serves as a first point of contact for routine HR questions, escalates complex matters, supports performance and promotion cycles, and ensures accurate, confidential documentation and policy compliance.

Design and implement end-to-end testing strategies and automation frameworks for complex frontend and backend features. Own automation roadmaps, build functional, performance, resiliency, and security testing tools, and integrate them into CI/CD pipelines. Develop scalable test infrastructure for distributed, event-driven, and cloud-native systems. Apply AI-assisted test generation, self-healing automation, autonomous validation, failure triage, and predictive quality analysis. Partner cross-functionally with engineering and product teams, improve observability and release reliability, and mentor other engineers.

Lead workforce strategy and build a scalable Workforce Management function for patient services operations. Drive forecasting, scheduling, capacity planning, intraday management, analytics, and operational excellence initiatives. Partner cross-functionally to deploy WFM tools, improve processes, and deliver measurable improvements in efficiency, scalability, and patient experience.

Lead evaluation and maturation of disaster recovery posture, define DR standards, design multi-region and active-active architectures, drive DR roadmap, implement testing (game days/chaos), produce runbooks, recommend platform/tooling, and advise engineering/security teams on resilience and compliance.

Lead and evolve SRE best practices, observability, and incident response. Design and automate cloud infrastructure, Kubernetes platforms, and IaC. Mentor engineers, drive large platform initiatives, reduce operational toil, and improve reliability, scalability, performance, and security across services.

Manage and optimize enterprise IT applications, integrations, automations, workflows, and identity access controls. Administer Okta, collaboration suites, and related platforms; support SSO, SCIM, RBAC, onboarding, offboarding, and device-trust integrations. Provide Tier 2/3 support, incident response, access reviews, audit participation, documentation, service desk training, and cross-functional technical solutions.