Jobs at Blink Health

Processes pharmacy prior authorization requests by identifying insurer forms, coordinating with prescribers and medical offices, tracking request status, supporting appeals, and communicating updates to patients and providers. The role also answers internal questions and requires strong customer service, communication, analytical, technical, and organizational skills. This is a full-time onsite position in Chesterfield with rotating evening shifts.

Initiates and tracks pharmacy prior authorization requests, identifies insurer-specific forms, coordinates documentation with prescribers and medical offices, follows up on request status, supports appeals, communicates updates to patients and providers, and answers internal prior authorization questions.

Leads the design, scaling, and automation of global People Operations across the US and India. Assesses HR workflows, develops SOPs and process maps, defines Workday-centered infrastructure, writes BRDs, and partners with engineering on AI-enabled solutions. Owns optimization of Workday, JIRA, Confluence, and Slack, while managing cross-functional implementation roadmaps, testing, launches, stakeholder communications, and continuous improvement.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Processes pharmacy insurance claims, investigates rejected claims and patient benefits coverage, maintains patient assistance program compliance, documents findings, protects confidential information, and collaborates with pharmacy, compliance, management, and engineering teams. The role is fully onsite with rotating or fixed shifts, mandatory training, and occasional Saturday coverage.

Processes pharmacy claims, investigates rejected insurance claims, verifies patient benefits, maintains patient assistance program compliance, documents findings, researches coverage information, protects confidential data, and collaborates with pharmacy, compliance, engineering, and management teams. The role is full-time and onsite in Chesterfield, Missouri, with weekday shifts and one Saturday shift every four weeks.

Provides bilingual patient support through phone, email, and chat, helping patients with enrollment, prescription fulfillment, insurance verification, benefits coordination, and financial assistance. Resolves and documents issues, coordinates with providers, insurers, pharmacists, and internal teams, protects confidential information under HIPAA, meets performance goals, and shares feedback to improve patient processes and products. Training is provided, with schedules including weekday and rotating Saturday shifts.

Provides bilingual inbound phone support to patients, doctors, and insurers; resolves prescription and pharmaceutical program issues; documents interactions; protects confidential information; meets performance targets; learns new software and product changes; and shares feedback to improve patient experience, processes, and materials.

Manage the end-to-end new hire onboarding process onsite in Pittsburgh, including background checks, data collection, Workday records, welcome communications, I-9 and E-Verify compliance, orientation logistics, and benefits support. Maintain accurate documentation, resolve missing information, answer employee questions, and escalate compliance issues. The role requires strong organization, independent judgment, attention to detail, and effective communication while supporting high-volume onboarding activities.

Coordinates external pharmacy partner communications, billing and shipping escalations, shipment tracking, incident investigations, patient and pharmacy communications, and operational reporting. Collaborates with pharmacists and internal teams to resolve clinical, inventory, routing, and claims issues. Identifies logistics improvements, maintains compliance with company procedures and applicable laws, and supports timely prescription fulfillment.

Owns Blink Health’s leave of absence and ADA/PWFA accommodations programs, including case management, compliance, documentation, vendor coordination, and return-to-work planning. Partners with HR, legal, payroll, managers, and employees while improving People Operations infrastructure across Workday, onboarding, offboarding, compliance, and policy administration. This senior individual contributor role requires expertise in multi-state leave laws, accommodations, HRIS data, confidential employee information, and scalable process design.

Oversee all pharmacy operations, ensuring compliance with professional, ethical, state, and federal standards. Manage pharmacy staff registration, workflow, dispensing accuracy, throughput, quality assurance, patient confidentiality, regulatory reviews, technician training, and responses to pharmacy boards. Collaborate with management, compliance, legal, and training teams while maintaining an active Missouri pharmacist license and supporting additional state licensure as needed.

Lead product design across BlinkRx, partnering with product, engineering, and stakeholders to create intuitive healthcare experiences. Responsibilities include user research, design workshops, product discovery, information architecture, interaction design, wireframing, prototyping, documentation, and design system development. The role advocates for diverse patient and user needs while driving product vision, cross-functional alignment, and scalable design processes.

Designs and scales AI-powered simulations, role-play scenarios, and technical learning experiences. Owns prompt engineering, AI tool evaluation, simulation roadmaps, quality governance, accessibility, and performance measurement. Partners with Learning and Development, Product, Engineering, facilitators, and subject matter experts to translate learning needs into technical requirements and scalable training solutions. Uses analytics to improve skill transfer, time-to-competency, and business outcomes.

Leads and develops a team of pharmacists, manages workloads and performance, oversees hiring and onboarding, and ensures operational efficiency. Monitors workflow queues, service levels, quality, compliance, and patient information confidentiality. Resolves escalated patient concerns, uses performance data to improve processes, and promotes professional development, accountability, and high-quality pharmacy services.

Leads and develops a team of pharmacists, manages workloads and performance, monitors operational queues and service levels, resolves escalated patient concerns, and ensures compliance with state and federal pharmacy laws. Uses data and technology to improve efficiency, quality, and productivity while maintaining patient confidentiality and supporting hiring, onboarding, coaching, evaluations, and continuous improvement.

Leads architecture and development of scalable backend and frontend systems supporting telemedicine, prescription delivery, pharmacy infrastructure, and new products. Designs and launches complex features, improves reliability and performance, conducts code reviews, mentors engineers, and collaborates with product, design, data, and operations teams. Owns strategic initiatives end to end while promoting engineering best practices, experimentation, and customer-focused technical strategy.

Manage and maintain on-premises and cloud network infrastructure, including Meraki, Palo Alto, AWS VPC, and Transit Gateway environments. Design and troubleshoot networks supporting microservices and Kubernetes, enforce secure and highly available architectures, investigate security incidents, and serve as the escalation point for network issues. Mentor service desk staff, document systems, communicate incident updates, participate in on-call rotation, and provide backup Windows and Linux systems administration.

Participate in a paid rotational pharmacy operations program supporting prescription processing and fulfillment. Enter and validate pharmacy data, communicate with patients, providers, and insurers, resolve routine processing issues, complete prior authorization support, maintain patient privacy, and meet training and performance milestones. The role is full-time and onsite during training and after placement, with variable shifts and rotating Saturdays.

Develops client analytics for pharmaceutical manufacturers by analyzing prescription, patient journey, and program performance data. Builds KPIs, dashboards, scorecards, funnels, cohorts, and trend analyses using SQL, data modeling, and Tableau. Translates complex findings into actionable client recommendations, supports business reviews, partners with account management and data engineering, improves data quality, and automates recurring reporting with AI-enabled analytics tools.