Jobs at Blink Health

Provide inbound phone support to patients, doctors, and insurers; triage issues, document calls, use knowledge base, protect patient privacy, meet performance targets, and share feedback to improve processes and products.

Process prescription intake, communicate with prescribers, patients, and insurers; assist with order fulfillment, shipping, and resolving open orders; document interactions; follow state and federal pharmacy regulations and collaborate with pharmacists and management.

Design and own end-to-end automation frameworks and roadmaps, build scalable test infrastructure for cloud-native and event-driven systems, implement functional/performance/security automation integrated into CI/CD, leverage AI-assisted tooling for intelligent test generation, self-healing automation, and autonomous QA workflows, and mentor SDETs to improve quality engineering practices.

Design and own end-to-end automation roadmaps and frameworks for complex, cross-team features. Build functional, performance, resiliency, and security test automation integrated into CI/CD. Design scalable test infrastructure for cloud-native and event-driven systems, leverage AI-assisted tooling for test generation and self-healing automation, and mentor engineers to improve automation, observability, and release reliability.

Lead product strategy and roadmap for clinical pharmacy workflows and internal platforms. Translate regulatory and clinical requirements into technical specs, design APIs and reusable workflows, partner with Engineering, Data, Operations, Compliance and Legal, define success metrics, and automate/manual process improvements to scale prescription fulfillment and pharmacy efficiency.

Initiate and manage prior authorization requests by identifying correct forms, coordinating with prescribers and medical offices, following up on request status, handling appeals, and communicating status to patients, providers, and internal teams to ensure medication access.

Supervise pharmacy technicians and oversee prescription data entry and transfers. Ensure patient confidentiality and compliance with state and federal laws. Assist pharmacy manager with staffing, fielding calls from pharmacies, processing transfers end-to-end, and collaborate with regional management teams.

Lead strategy, design, and scaling of a national pharmacy fulfillment network. Own partner relationships, negotiate contracts, define performance frameworks, embed network needs across Product/Engineering/Finance, and drive AI-enabled automation and SLA governance to improve cost, service, scalability, and risk outcomes.

Lead end-to-end, cross-functional client onboarding, product launch, and operational readiness efforts. Drive program governance, risk management, escalation resolution, and scalable process improvements to ensure reliable, timely launch and stabilization across PSO and partner teams.

The Growth & Lifecycle Marketing Manager will lead lifecycle marketing programs, optimize digital channels, and apply AI in strategy execution and measurement to drive patient engagement and business growth.

Process pharmacy insurance claims, triage and resolve rejected third-party claims, maintain patient assistance program compliance, document findings, research coverage, protect patient confidentiality, and collaborate cross-functionally with pharmacy, compliance, management, and engineering.

Process and triage pharmacy insurance claims, resolve rejected claims, maintain patient assistance program compliance, document findings, research benefits, protect patient confidentiality, follow legal and corporate policies, and collaborate cross-functionally with pharmacy, compliance, management, and engineering.

Lead and deliver large-scale, cross-functional technical programs from inception to delivery. Translate business strategy into engineering requirements and roadmaps, manage dependencies and risks, improve delivery predictability and processes, use data to measure progress, and mentor TPMs while ensuring alignment across product, engineering, and business stakeholders.

Own and evolve Blink's frontend design system: build accessible, high-performance React UI components, maintain the centralized component library, integrate components into existing products, prototype new patterns, and consult/mentor engineering teams to ensure consistent, pixel‑perfect implementation.

Build, maintain, and evolve a shared frontend design system: create high-quality, accessible UI components, document and publish a component library, integrate components into existing products, conduct reviews for design fidelity, prototype new patterns, and mentor engineering teams on best practices.

Supervise and develop a team of insurance verification and patient outreach specialists, manage workload and SLAs, drive hiring and onboarding, monitor quality and compliance in pharmacy operations, leverage data to optimize workflows, resolve escalations, and implement process improvements to ensure patient satisfaction and regulatory adherence.

The Senior Software Engineer will build and enhance products, design APIs, mentor junior engineers, and collaborate across teams to improve the patient experience.

Lead complex engineering programs to enhance scalability, operational maturity, and developer productivity at Blink Health, coordinating with various teams and managing risks effectively.

Build and maintain Workday Advanced/Matrix/Composite reports and dashboards, handle complex Tier 2/3 data requests, standardize and audit report definitions and naming conventions, improve data quality and Workday configuration, translate business requirements into reporting solutions, support project lifecycle (requirements, development, testing, documentation), flag data issues, and use AI tools and scripting to assist analysis. Role requires split-shift overlap with US East Coast hours.

The Salesforce Developer will lead Salesforce development and administration, including customizations, integrations, and process automation, while ensuring data integrity and user support.