Jobs at Blink Health

Leads a team of 6–8 Real-Time Analysts while managing intraday workforce performance, staffing adjustments, schedule adherence, dashboards, and operational escalations. Owns real-time playbooks, process improvements, reporting, and stakeholder communication. Requires substantial Workforce Management and supervisory experience, strong analytical skills, and proficiency with WFM platforms and spreadsheets. The role is fully onsite in Pittsburgh.

Provides executive support to the VP of Operations by managing calendars, travel, expenses, meetings, events, action items, and special projects. Serves as site administrator for executive, board, and client visits, coordinating facilities, security, IT, HR, visitor access, office spaces, and hospitality. Ensures smooth office operations, strong communication, accurate administration, and seamless onsite experiences in a fast-paced healthcare technology environment.

Support senior executives through advanced calendar and schedule management, meeting coordination, communication, travel arrangements, expense reporting, hiring-process support, and team event planning. The role requires proactive prioritization, confidentiality, strong judgment, and the ability to manage multiple projects in a fast-paced onsite environment.

Leads operations analytics and workforce strategy across contact center and pharmacy operations. Develops staffing models, capacity plans, forecasts, schedules, budgets, dashboards, KPIs, and real-time command center capabilities. Partners with Operations, Product, Engineering, Data, Finance, HR, and outsourced providers to improve performance, control costs, and enhance patient experience. Builds and manages a high-performing analytics and workforce planning team while translating complex analysis into executive decisions.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Manage employee onboarding from pre-start through Day 1, including background checks, new-hire data collection, I-9 and E-Verify compliance, welcome communications, orientation logistics, benefits support, and document administration. Maintain accurate records in HR systems, resolve missing information, and serve as the on-site People Operations resource for new hires in Chesterfield, Missouri.

Coordinate the full recruiting process, including interview scheduling, candidate communication, applicant tracking system updates, recruitment activity tracking, debrief coordination, and reporting. Partner with recruiters and hiring managers to improve candidate experience and scheduling efficiency while handling confidential information, resolving issues, and supporting additional recruiting activities.

Set technical direction across teams while remaining hands-on in backend and frontend architecture. Own high-risk problems and major features from design through launch, lead design and code reviews, partner with executives, mentor senior engineers, improve engineering practices, and apply AI coding tools. Build scalable systems using modern languages, distributed systems, APIs, and performance optimization, with a strong focus on business and patient outcomes.

Lead site reliability and platform engineering initiatives across IT, defining observability strategy, automating operational processes, improving infrastructure reliability, and managing large-scale ambiguous projects. Troubleshoot systems across the application, operating system, and network stack; design cloud and Kubernetes platforms; maintain infrastructure-as-code; improve incident response; and mentor engineers through architecture guidance, documentation, and code reviews.

Lead architecture and delivery of complex full-stack systems with AI-integrated development practices. Design scalable backend and frontend solutions, write maintainable code, conduct code reviews, resolve performance and reliability issues, and drive releases with testing, documentation, and monitoring. Collaborate with product, design, data, and operations teams to shape roadmaps, rapidly prototype solutions, and communicate technical concepts clearly.

Own strategic pharmacy partnerships and help design, scale, and optimize BlinkRx’s national fulfillment network. Lead cross-functional initiatives, negotiate partner relationships, build SLA governance and operating playbooks, support onboarding and network expansion, and identify automation opportunities. Translate operational challenges into technical requirements and drive initiatives from hypothesis through implementation while improving partner performance, risk management, and scalability.

Provides phone, email, and chat support to patients navigating prescription enrollment, fulfillment, insurance verification, affordability programs, and pharmaceutical requirements. Coordinates with patients, providers, insurers, pharmacists, and internal teams; researches and resolves issues; documents interactions; protects HIPAA-sensitive information; meets quality and productivity goals; and identifies opportunities to improve patient experience and processes.

Provides phone, email, and chat support to help patients enroll, access prescriptions, resolve insurance and affordability issues, and complete fulfillment steps. Coordinates with patients, providers, insurers, pharmacists, and internal teams; verifies benefits, documents interactions, handles sensitive information under HIPAA, meets service goals, and identifies process improvements. Comprehensive training is provided.

Leads the design, scaling, and automation of global People Operations across the US and India. Assesses HR workflows, develops SOPs and process maps, defines Workday-centered infrastructure, writes BRDs, and partners with engineering on AI-enabled solutions. Owns optimization of Workday, JIRA, Confluence, and Slack, while managing cross-functional implementation roadmaps, testing, launches, stakeholder communications, and continuous improvement.

Provides bilingual patient support through phone, email, and chat, helping patients with enrollment, prescription fulfillment, insurance verification, benefits coordination, and financial assistance. Resolves and documents issues, coordinates with providers, insurers, pharmacists, and internal teams, protects confidential information under HIPAA, meets performance goals, and shares feedback to improve patient processes and products. Training is provided, with schedules including weekday and rotating Saturday shifts.

Provides bilingual inbound phone support to patients, doctors, and insurers; resolves prescription and pharmaceutical program issues; documents interactions; protects confidential information; meets performance targets; learns new software and product changes; and shares feedback to improve patient experience, processes, and materials.

Manage the end-to-end new hire onboarding process onsite in Pittsburgh, including background checks, data collection, Workday records, welcome communications, I-9 and E-Verify compliance, orientation logistics, and benefits support. Maintain accurate documentation, resolve missing information, answer employee questions, and escalate compliance issues. The role requires strong organization, independent judgment, attention to detail, and effective communication while supporting high-volume onboarding activities.

Owns Blink Health’s leave of absence and ADA/PWFA accommodations programs, including case management, compliance, documentation, vendor coordination, and return-to-work planning. Partners with HR, legal, payroll, managers, and employees while improving People Operations infrastructure across Workday, onboarding, offboarding, compliance, and policy administration. This senior individual contributor role requires expertise in multi-state leave laws, accommodations, HRIS data, confidential employee information, and scalable process design.

Lead product design across BlinkRx, partnering with product, engineering, and stakeholders to create intuitive healthcare experiences. Responsibilities include user research, design workshops, product discovery, information architecture, interaction design, wireframing, prototyping, documentation, and design system development. The role advocates for diverse patient and user needs while driving product vision, cross-functional alignment, and scalable design processes.

Designs and scales AI-powered simulations, role-play scenarios, and technical learning experiences. Owns prompt engineering, AI tool evaluation, simulation roadmaps, quality governance, accessibility, and performance measurement. Partners with Learning and Development, Product, Engineering, facilitators, and subject matter experts to translate learning needs into technical requirements and scalable training solutions. Uses analytics to improve skill transfer, time-to-competency, and business outcomes.