Jobs at Blank Street

The Digital Designer will create presentations and materials, contribute to app and website design, and collaborate with teams to produce engaging visuals.

The Head of Central Operations will build and manage operational standards, orchestrate changes across markets, and design systems architecture. The role demands operational expertise and leadership in high-growth environments, focusing on smart technology integration.

As Global Head of Central Operations, you'll design operational standards, manage change in initiatives, and create systems architecture while ensuring the growth and quality of the Blank Street experience.

Lead and deliver barista and shift lead training across Boston: onboard and accredit new hires, run group and in-store trainings, support new store openings and product launches, perform quality assessments, create actionable reports with Operations, and foster a learning culture while coaching for consistent product and hospitality standards.

Lead corporate IT strategy and build a greenfield IT operating model across US and UK. Own identity and access, endpoint/MMD standards, SaaS consolidation, vendor management, security posture, incident readiness, AI governance, training, and alignment with field IT for multi-site retail operations.

Support construction buildouts from planning through closeout by tracking schedules, vendors, budgets, permits, procurement, and site punchlists; coordinate architects, GCs, and stakeholders, run meetings, conduct site visits, and maintain project documentation to ensure on-time store delivery.

Support and deliver new-hire and ongoing training across multiple markets, assess and report on product quality, track training compliance, lead orientations and certifications, assist with product launches, and foster a learning culture while traveling frequently to regional stores.

Partner with Operations and store leaders across NYC markets to hire, onboard, coach, and develop frontline teams. Lead employee relations and investigations, drive performance management and engagement programs, support promotions and succession, ensure compliance and documentation, and use people data to identify risks and operational improvements.

Manage and develop a district of General Managers and their teams to deliver consistent hospitality, operational excellence, safety, and financial performance across multiple cafe locations. Recruit, coach, staff, execute launches, use data to drive improvement, and represent the brand in local communities.

The Senior Product Designer will lead the design of consumer and internal applications, ensuring user-centered designs through research, collaboration, and strategic design decisions.

Conduct and lead quality assurance and control audits across US stores, coach and train store teams, manage incident investigations and corrective actions, ensure food safety and regulatory compliance, maintain SOPs, audit mystery shopper results, and report KPIs to drive continuous operational improvement.