Jobs at Blank Street

Supports marketing campaigns from kickoff through execution, including product launches, brand partnerships, store openings, and in-store initiatives. Collaborates with creative and operations teams, contributes across retail, experiential, digital, social, and press channels, and helps maintain consistent brand experiences. The role also involves project coordination, trend awareness, storytelling, and bringing fresh ideas to a fast-moving marketing team.

Supports UK store operations through employee relations, HR advice, performance management, manager coaching, compliance, people projects, and talent development. Analyzes workforce trends such as attrition, absence, engagement, and employee-relations themes, while partnering with operational leaders to improve employee experience and inform People priorities. The role is based in person at the London office with occasional travel to other regions.

Supports barista and shift-lead training from onboarding through accreditation across Washington, DC and Philadelphia. Leads orientations, product trainings, assessments, store-opening training, and coffee education; tracks training progress, evaluates store quality, develops reporting and action plans, and partners cross-functionally with Operations. The role also promotes a learning culture, supports new initiatives, and helps develop future Training Coordinators while working extensively in stores and training labs.

Support barista and shift-lead training from onboarding through accreditation across Boston-area stores. Lead orientations, seasonal beverage training, store-opening training, coffee and matcha education, and team events. Coach employees in stores, assess training opportunities, create action plans, and partner with Operations to improve programs, processes, and standards. The role requires strong coffee expertise, presentation and communication skills, frequent travel between stores, and flexible scheduling including weekends.

Train and accredit baristas and shift leads through onboarding, in-store coaching, orientations, product education, and assessments. Lead coffee, matcha, seasonal drink, and new-store-opening trainings while maintaining recipe and quality standards. Track training progress, create improvement plans and reporting, support cross-functional projects, foster a learning culture, and help develop future training coordinators across the Los Angeles market.

Lead cafe operations across Washington, DC and Philadelphia by hiring, coaching, and developing General Managers. Own staffing, training, hospitality, food safety, customer experience, operational standards, sales, labor, profitability, and continuous improvement across multiple locations. Partner with headquarters on initiatives, build community relationships, and lead teams through change while maintaining accountability and service excellence.

Partners with operations leaders across multiple markets to support hiring, onboarding, performance management, employee relations, investigations, engagement, talent development, succession planning, and compliance. Uses people data and operational trends to identify risks and recommend solutions while coaching managers and supporting employee experience. The role is based in Brooklyn, requires frequent travel to stores, and collaborates with Talent Acquisition, Payroll, Training, Finance, and Operations.

Leads a district of cafes by hiring, coaching, and developing General Managers; overseeing staffing, training, hospitality, food safety, cleanliness, and operational standards; managing sales, labor, profitability, and continuous improvement; implementing initiatives with HQ; and building customer and community relationships across locations.

Leads multi-location cafe operations by hiring, coaching, and developing General Managers; maintaining hospitality, food safety, cleanliness, and brand standards; managing labor, staffing, sales, profitability, and customer experience; implementing operational improvements; and building community relationships. Requires regular travel between stores and availability for 50 hours weekly, including two peak days.

Own US accounting workflows, including month-end close, financial reporting, intercompany accounting, balance sheet reconciliations, journal entries, accruals, vendor payments, tax and audit support, and accounting policy and process improvements. The role also performs ad hoc financial analysis and partners with Finance, Operations, People, auditors, vendors, and international entities. This is an in-person position based in Brooklyn, New York.

Own end-to-end U.S. payroll and support U.K. payroll across multiple cycles and jurisdictions. Manage benefits, pension, and 401(k) administration; reconcile payroll to the general ledger; support audits, filings, statutory payments, employee queries, and payroll research. Maintain controls, policies, and compliance processes while partnering with Finance, People, Operations, and external payroll providers. Improve payroll systems and processes to reduce risk and support global growth.

Owns global indirect tax across US and UK operations, including sales and use tax, VAT, filings, remittances, reconciliations, nexus, registrations, audits, and process optimization. Supports transfer pricing and direct tax compliance, manages external advisors, prepares tax studies, and oversees the global tax calendar. Builds tax systems, policies, controls, and documentation while supporting new market entries and transitioning core filings in-house.

Lead and deliver barista and shift lead training across Boston: onboard and accredit new hires, run group and in-store trainings, support new store openings and product launches, perform quality assessments, create actionable reports with Operations, and foster a learning culture while coaching for consistent product and hospitality standards.

Lead corporate IT strategy and build a greenfield IT operating model across US and UK. Own identity and access, endpoint/MMD standards, SaaS consolidation, vendor management, security posture, incident readiness, AI governance, training, and alignment with field IT for multi-site retail operations.

Support and deliver new-hire and ongoing training across multiple markets, assess and report on product quality, track training compliance, lead orientations and certifications, assist with product launches, and foster a learning culture while traveling frequently to regional stores.

The Senior Product Designer will lead the design of consumer and internal applications, ensuring user-centered designs through research, collaboration, and strategic design decisions.