Jobs at Black Birch Group, Inc.

Manage and optimize the Microsoft 365 environment, including user administration, Exchange Online management, Teams governance, SharePoint and OneDrive administration, and security compliance. Responsibilities include maintaining configurations, monitoring performance, and supporting end users.

The IT Administrative Support Associate provides operational and administrative support to the CISO, managing schedules, documents, and departmental communication within a cybersecurity context.

The IT MSP Client Success Assistant supports daily operations and client communication within an MSP environment, handling ticket management, scheduling, and administrative tasks while maintaining client satisfaction and documentation.

The Junior Virtual Assistant will manage client interactions, communications, scheduling, and administrative operations for a law firm, maintaining a professional presence.

The Senior AI Automation Engineer will design and implement automation solutions leveraging AI integrations and cloud technologies, while collaborating with clients to optimize business processes.

The Sales Associate will generate and qualify leads, engage prospects, collaborate with the sales team, and meet outreach goals in a remote environment.

Provide first-level technical support for IT issues, manage incidents in ITSM systems, and assist with user account management. Responsibilities include troubleshooting software and hardware problems while maintaining documentation and user guidance.

Lead the architecture, governance, and operation of secure endpoint management with Microsoft Intune while collaborating with security teams and mentoring junior staff.