Jobs at Black Birch Group, Inc.

Manages relationships with existing U.S.-based MSP clients to drive satisfaction, retention, service alignment, and renewals. Leads Quarterly Business Reviews, monitors client health, translates technical performance into business value, identifies service risks and improvements, and coordinates with internal teams. Maintains CRM or PSA documentation and communicates client feedback to leadership. Requires strong English communication, client relationship experience in IT services, familiarity with managed services, and the ability to discuss infrastructure, cloud, cybersecurity, networking, and service-level agreements.

Source, screen, and recruit candidates for technical roles across IT, cybersecurity, systems, networking, cloud, and software. Manage candidate workflows and records in Zoho Recruit, maintain job postings and pipelines, engage passive talent, coordinate assessments, communicate with candidates, and present qualified candidates to clients. Partner with the Talent Acquisition team to clarify requirements, provide recruitment updates, and deliver a strong candidate experience.

Provides remote technical support, onboarding, configuration, troubleshooting, and health monitoring for commercial access control, CCTV, intercom, and related security systems. Manages helpdesk tickets, configures controllers and platforms, supports clients and field technicians, documents procedures, monitors system health, and recommends process improvements. Requires bilingual English and Spanish communication, prior security-system experience, strong troubleshooting, documentation, organization, and client-service skills. Networking, platform, Visio, and certification experience are preferred.