Teams at Black Birch Group, Inc.

Manage and optimize the Microsoft 365 environment, including user administration, Exchange Online management, Teams governance, SharePoint and OneDrive administration, and security compliance. Responsibilities include maintaining configurations, monitoring performance, and supporting end users.

The IT MSP Client Success Assistant supports daily operations and client communication within an MSP environment, handling ticket management, scheduling, and administrative tasks while maintaining client satisfaction and documentation.

The Senior AI Automation Engineer will design and implement automation solutions leveraging AI integrations and cloud technologies, while collaborating with clients to optimize business processes.