Jobs at Bitpanda

Provide legal and regulatory advice for B2B/B2B2B/B2B2C enterprise partnerships in digital assets. Support due diligence, draft and negotiate commercial and API/technology agreements, assess regulatory risks for new products, and translate regulatory developments into practical AFC governance and guidance.

Provide fast, friendly customer support through live chat and tickets. Resolve everyday user issues, maintain clear communication, meet response-time and satisfaction goals, and share feedback to improve the customer journey. The role requires shift flexibility, including evenings and weekends, and offers an entry point into fintech, investing, and cryptocurrency for candidates early in their careers.

Supports the CEO and Chief of Staff on high-impact, cross-functional strategic projects. Responsibilities include structuring ambiguous problems, developing plans and recommendations, conducting scenario analysis, and creating presentations, forecasts, reports, and financial models for strategic decisions. The role requires discretion, adaptability, strong problem-solving, and the ability to manage multiple priorities across the organization.

Provide strategic administrative and operational support to C-suite leadership. Manage complex calendars, expense reporting, international travel, stakeholder communications, cross-departmental meetings, all-hands sessions, executive presentations, and strategic documents. Maintain confidentiality, coordinate with the EA team, and support executive workflows in a fast-paced environment. The role requires full-time onsite work in Vienna and fluency in both German and English.

Own Bitpanda’s cross-product rewards, engagement, retention, and monetization strategy. Define customer health metrics, loyalty economics, engagement loops, and experimentation frameworks across Trading, Earn, Card, and future products. Evaluate rewards, nudges, referrals, subscriptions, pricing, tiers, and partnerships using retention, lifetime value, revenue, margin, and cost-to-serve metrics. Lead development of a shared loyalty currency and communicate product and commercial trade-offs across Finance, Engineering, and Product teams.

Design and govern Atlassian Cloud architecture at enterprise scale, build advanced automations and integrations, create dashboards and reports, consult cross-functional stakeholders, and mentor junior engineers to enforce best practices and prevent system bloat.

Own the end-to-end product strategy and execution for securities and commodities offerings, including equity trading, margin trading, and Real-World Assets. Define specifications, user flows, and delivery timelines; connect customer interfaces with technical, operational, and clearing infrastructure; translate MiFID II and capital-markets complexity into intuitive retail experiences; and collaborate with Engineering, UX, Design, Data, and Business Operations to optimize delivery and engagement.

Own securities and commodities product flows, including trading interfaces, margin touchpoints, and execution steps. Create product specifications, process flows, and user stories while partnering with Engineering, Design, UX, Data, and Business Operations. Simplify complex financial workflows into transparent retail investing experiences, maintain delivery velocity, and analyze adoption and performance metrics to optimize user journeys.

Lead product marketing for Bitpanda's crypto and advanced trading products: define positioning and GTM strategy, track funnel health and user behavior, design multi-channel campaigns, set up analytics and reporting, and collaborate with Product, Marketing, Customer Support, and Commercial teams to drive adoption, engagement, and retention.

Lead product marketing for Bitpanda's crypto and advanced trading suite: define positioning, build go-to-market strategies, run multi-channel campaigns, track funnel health and user behaviour, set analytics and reporting, and collaborate cross-functionally to drive adoption, retention, and revenue.

Bitpanda is inviting open applications for potential roles. The company emphasizes a flexible work model, competitive compensation, career growth, mental health support, and a commitment to diversity.

Design end-to-end trading and investment interfaces for securities, commodities, and RWAs across web and mobile. Translate complex financial mechanics into accessible journeys, lead user research and A/B testing, improve funnel KPIs, contribute to scalable design systems, and partner closely with Product, Engineering, Risk, and Compliance to deliver compliant, high-quality UX.

Design end-to-end trading and investment interfaces for equities, derivatives, commodities, and RWAs across web and mobile. Translate complex financial mechanics into accessible journeys, run user research and A/B tests to improve KPIs, contribute to scalable design systems, and collaborate with Product, Engineering, Risk, and Legal to deliver compliant features.

Provide first-level Business IT support, manage company apps and workspaces, assist onboarding/offboarding and hardware delivery, contribute to small IT projects, and help maintain IT security and hardware lifecycle processes.

Support QA engineers by testing features, designing and executing test cases, documenting and tracking bugs, collaborating with developers and BAs, and participating in sprint planning to improve product quality.

Provide world-class phone support to DACH users, resolve inquiries via phone, occasional tickets and chat, surface user feedback, collaborate with teams to improve processes and boost NPS, and meet team targets.

Lead day-to-day treasury operations across fiat and crypto, managing liquidity, FX and ALM risk. Oversee cash operations, real-time settlements, regulatory reporting (ALCO, ILAAP, ICARA), and crypto risk incidents. Mentor a team of treasury professionals and bridge traditional banking frameworks with 24/7 digital asset liquidity.