Teams at Bitpanda

Provide fast, friendly customer support through live chat and tickets. Resolve everyday user issues, maintain clear communication, meet response-time and satisfaction goals, and share feedback to improve the customer journey. The role requires shift flexibility, including evenings and weekends, and offers an entry point into fintech, investing, and cryptocurrency for candidates early in their careers.

Own product marketing for Bitpanda’s Web3 portfolio, including Vision Chain, Vision Wallet, tokenization, and DeFi products. Develop positioning, messaging, launch plans, customer campaigns, partner materials, and institutional sales content. Coordinate Product, Marketing, Commercial, Legal, and Compliance teams while measuring adoption, retention, and revenue. Translate complex onchain and tokenized financial products into clear, compliant messaging for retail investors, institutions, and developers.

Build and maintain anti-financial crime compliance dashboards, test AML, CTF, sanctions, and transaction-monitoring controls, analyze financial datasets, identify risk trends, and automate compliance workflows using Python, APIs, AI agents, LLMs, and low-code tools. Collaborate with Product, Technology, Data, and Operations teams to translate regulatory requirements into scalable technical controls.