Teams at Biograph

Lead end-to-end design, delivery, and optimization of the member diagnostics experience across in-clinic and remote programs. Own workflows for Whole-Body MRI, DEXA, VO2, mobile phlebotomy, and home sleep studies. Coordinate clinicians, engineers, operations, and hardware teams; use qualitative and quantitative feedback to reduce friction and scale year-over-year health protocols.

Build and formalize customer success workflows and SOPs across the member lifecycle for in-clinic and mobile experiences. Own performance metrics, manage tickets and escalations, identify friction points, partner cross-functionally, mentor teammates, and balance hands-on execution with strategic planning to scale a high-touch CX function.

Lead full-cycle recruiting for executives, engineers, clinicians, and clinical staff in a high-growth healthcare startup. Build sourcing strategies, evaluate technical and behavioral fit, manage offers and onboarding, ensure compliance with employment laws, mentor team members, and optimize recruiting processes to maintain a strong talent pipeline.