Teams at Biograph

Build and formalize customer success workflows and SOPs across the member lifecycle for in-clinic and mobile experiences. Own performance metrics, manage tickets and escalations, identify friction points, partner cross-functionally, mentor teammates, and balance hands-on execution with strategic planning to scale a high-touch CX function.

Lead full-cycle recruiting for executives, engineers, clinicians, and clinical staff in a high-growth healthcare startup. Build sourcing strategies, evaluate technical and behavioral fit, manage offers and onboarding, ensure compliance with employment laws, mentor team members, and optimize recruiting processes to maintain a strong talent pipeline.

Lead end-to-end accounting for a multi-entity healthcare tech startup: manage close processes, AP scaling, internal controls, audits, tax reporting, and financial reporting to support leadership decisions.