Jobs at BioCatch

Own technical relationships with enterprise APAC customers, serving as a trusted advisor and escalation point for complex issues. Manage incidents, root-cause analysis, platform health, SLAs, performance optimization, integrations, upgrades, testing, and go-live delivery. Lead technical reviews, customer education, adoption, and innovation while coordinating with Product, Engineering, Solutions, and Support teams. Use scripting, data analysis, and automation to improve customer outcomes and operational efficiency.

Lead customer implementations and technical projects for BioCatch anti-fraud solutions across web and mobile applications. Integrate cloud solutions using APIs, SDKs, and third-party technologies; onboard customers and partners; resolve integration challenges; manage timelines and multiple projects; create technical documentation; and conduct workshops and training. The role requires strong development experience, customer-facing communication, project leadership, fluent English, and up to 5% international travel.

Own strategic post-sales engagement for BioCatch’s largest customers across EMEA. Serve as the primary customer contact, coordinate technology delivery projects, manage risks and escalations, lead business reviews, advocate for customer needs internally, and identify expansion opportunities with account managers. Translate technical requirements for business stakeholders, oversee project plans and milestones, support solution adoption, and coach project teams while maintaining trusted-advisor relationships.

The Sales Account Manager will drive revenues from new accounts, develop partnerships, manage forecasting, and collaborate with teams to close deals.

Support partner sales opportunities through discovery calls, product demonstrations, technical responses, solution scoping, project planning, proof-of-concept coordination, RFI/RFP responses, and security questionnaires. Collaborate with sales, professional services, product, engineering, and delivery teams while building partner relationships and developing expertise in fraud prevention and financial crime solutions.

Customer-facing Threat Analyst supporting financial institutions with fraud detection, behavioral biometrics, and threat prevention. Responsibilities include advanced analytics, customer consulting, fraud strategy, SQL-based reporting, rule deployment, proof-of-value analysis, workshops, emerging-threat research, and sales enablement. The role partners with customers, Data Science, Sales, and Product teams to improve fraud detection while minimizing customer friction. Remote role based preferably in the UK, with travel across EMEA approximately twice monthly.

Design and improve BioCatch’s mobile SDK infrastructure, communication layer, observability, performance, and monitoring. Work across Android and iOS platforms using modern frameworks, contribute to architecture and scalability decisions, and collaborate with backend and infrastructure teams on integrations and technical direction.

Design, build, and maintain high-performance web and mobile SDKs integrated into customer applications. Develop secure, reusable features, optimize performance and resource usage, ensure browser compatibility, conduct code reviews and testing, and create technical documentation. Collaborate with engineers, product managers, data teams, and solution teams to deliver maintainable SDK integrations.

Develop new business and revenue from banking and financial-services accounts in Spain. Manage strategic account plans, complex sales opportunities, partnerships, forecasting, pipeline, and deal closure. Collaborate with business development, sales engineering, account management, and executive leadership to drive technology adoption, customer success, and revenue growth. Represent the company at relevant events and communicate business value to senior and C-level stakeholders.

Own the company’s BI platform end to end, including dashboard development, BI tool governance, permissions, data connections, datasets, and platform usage standards. Lead BI-driven product direction, shape data warehouse models, and design, implement, and maintain core dashboards. Develop and maintain ETL pipelines across multiple data sources and target systems, supporting data-driven decision-making throughout the organization.

Manage post-sales relationships with strategic customers, drive adoption and business outcomes, coordinate technology delivery projects, oversee customer issues and escalations, facilitate customer meetings and Quarterly Business Reviews, communicate customer needs internally, and track customer status and KPIs. The role supports financial institutions across North America and partners with technical, threat analysis, data science, product, and engineering teams.

Analyze emerging fraud threats, design and optimize real-time detection rules, identify behavioral and transactional risk patterns, and advise financial institution customers on fraud prevention. The role involves threat research, control optimization, reporting, knowledge transfer, customer engagement, and communicating technical findings to executive and operational audiences.

Manage post-sales relationships with a portfolio of customers, primarily financial institutions, to drive adoption and business outcomes from BioCatch’s behavioral biometric solution. Responsibilities include strategic consulting, project coordination, risk and escalation management, customer presentations, quarterly business reviews, roadmap feedback, stakeholder communication, team coaching, statements of work, and identifying expansion opportunities with account managers.

Develop core backend services that process high volumes of real-time traffic under strict latency and SLA requirements. The role involves solving complex production problems, understanding system-wide architecture, and building scalable solutions. Candidates will collaborate with an innovative backend team and work with cloud architectures, microservices, CI/CD pipelines, and Dockerized environments.

Serve as a domain expert advising sales and customer teams on fraud and financial crime, engage senior customers, drive thought leadership, identify and evaluate use cases, influence product roadmap, and represent BioCatch at events and the Client Innovation Board to deliver measurable value.

Serve as a domain expert advising sales and customer teams on fraud and financial crime, engage senior customers, drive thought leadership and use-case innovation, evaluate feasibility with product, and represent BioCatch at industry events and advisory boards.

Serve as a domain expert advisor to sales and customer success, solving complex fraud and financial crime challenges. Engage senior customers, build business cases, influence product roadmaps, produce thought leadership, represent BioCatch at events, and contribute market and threat insights to internal teams.

Manage and grow BioCatch accounts in India within Banking and Financial Services. Drive full sales cycle from prospecting to close, execute strategic account plans, cultivate executive-level relationships, collaborate with APAC commercial teams, and manage forecasting, pipeline, and customer satisfaction.

Support sales by conducting technical discovery, delivering customized demos and POCs, designing solutions with customers, responding to RFIs/RFPs, coordinating internal teams, answering security questionnaires, and acting as a trusted advisor on fraud/AML and financial crime prevention.

The Sales Account Director is responsible for driving sales revenues, developing strategic partnerships, managing account plans, and coordinating technical solutions to close deals within the banking sector.