Teams at BioCatch

Leads complex customer audits, due diligence, and RFI/RFP responses for a regulated technology company. Oversees high-risk customer engagements, technical compliance responses, quality standards, governance, process improvement, tooling, and documentation. Partners with Sales, Legal, Information Security, and executive stakeholders; mentors compliance personnel; manages escalations; and drives scalable audit and due diligence operations.

Leads complex customer audits, due diligence, and RFI/RFP engagements involving cybersecurity, fraud prevention, and regulatory compliance. The role manages customer-facing escalations, establishes quality standards, partners with Sales, Legal, Information Security, and executives, and oversees technical response content. It also mentors compliance staff, improves GRC and response-management processes, maintains knowledge repositories, defines metrics, and drives workflow automation and operational excellence.

Provides customer-facing threat analysis and fraud prevention expertise for behavioral biometrics solutions. Responsibilities include advising financial institutions, analyzing fraud detection performance, deploying rules for attacks, supporting data science research into emerging threats, delivering reporting and insights, educating customers, leading workshops, and contributing to sales enablement and product strategy.