The Onboarding Specialist is responsible for ensuring accurate data entry into the CRM, supporting client onboarding, maintaining data integrity, and providing exceptional client communication while collaborating with cross-functional teams.

The role involves leading a Salesforce team while managing the architecture and development strategy. Responsibilities include overseeing the Salesforce SDLC, collaborating with stakeholders, writing Apex code, and mentoring junior staff. The architect will ensure scalable solutions and effective execution of initiatives while integrating Salesforce with third-party tools and monitoring performance improvements.

Manage Salesforce platform operations, including user account maintenance, data integrity, and security. Design and build custom objects and workflows, troubleshoot user issues, and maintain system performance. Create reports and integrate with third-party tools to streamline processes.

The Technical Support Specialist will handle customer inquiries via calls and chats, assess their needs, and direct them to the proper support team. Responsibilities include effective communication, documentation, follow-up for customer satisfaction, and identifying areas for process improvement.

The Salesforce Administrator will manage daily Salesforce operations, including user account maintenance, data integrity, and security settings. Responsibilities include designing and building custom features, maintaining optimal system performance, creating reports, and providing user support for troubleshooting issues.

The Director of IT at Biller Genie will lead the IT team, oversee network administration, manage IT security and compliance, and support company growth through scalable IT infrastructure and strategic project management.