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As a Technical Account Manager at BigCommerce, you will oversee and guide a portfolio of clients, providing strategic technical advice, platform configuration support, and enhancing the overall technical ecosystem. You will collaborate with internal teams and clients to ensure platform success, manage high-severity issues, and contribute to client growth through personalized recommendations and insights.
The Senior Implementation Project Manager at BigCommerce will oversee the project plans and lead the onboarding of clients, ensuring that projects are delivered successfully within scope and on schedule. This role requires strong project management skills, client relationship management, and collaboration with various stakeholders to achieve client satisfaction and retention.
As a Senior Customer Success Manager at BigCommerce, you will manage a portfolio of enterprise clients, focusing on improving their success metrics, driving revenue growth, and providing consultative support. Your role involves being the SME, advising merchants on best practices, maintaining strong client relationships, and collaborating with internal teams to enhance the customer experience.
