Jobs at BID Operations

Administer Microsoft 365, Azure AD SSO, Intune, Jamf, and Atlassian tools (Jira, JSM, Confluence). Manage user access, onboarding/offboarding, security policies, audits, and ITIL-aligned service management. Automate tasks with PowerShell/Bash, maintain documentation, coordinate with vendors, and support compliance and incident response.

Partner with software teams to design, build, and deploy cloud applications; develop and maintain CI/CD pipelines; configure and secure cloud environments; automate security controls; improve observability and monitoring; support testing, debugging, and code reviews.

Lead global growth and customer acquisition by building and executing data-driven performance marketing, paid media, social strategy, CRO, and analytics. Manage budgets, teams, agencies, cross-functional stakeholders, and regional execution to optimize CAC, LTV, ROAS, and expansion into new markets. Own measurement frameworks, creative testing, and conversion optimizations across web and mobile.

Provide backend operational support to Account Managers and escalated customer issues in a fintech environment. Troubleshoot complex issues, follow SOPs, enforce policies, document actions, collaborate cross-functionally, and develop product expertise to improve processes and customer experience.

Support Sales Operations by cleaning and processing data, building reports and dashboards, maintaining SOPs and code, troubleshooting data issues with Sales and IT teams, and exploring AI tools to automate repetitive tasks.

Manage multi-currency trading portfolio during your session, monitor markets and news, control risk within limits, build scripts, dashboards and analytical tools, prepare daily reports, run ad hoc analyses, and support senior dealers with trade supervision and risk strategy.

Support AML/CTF compliance across jurisdictions by developing policies, overseeing KYC/CDD onboarding and EDD, monitoring transactions, investigating alerts and preparing SMRs, maintaining screening tools, conducting staff training, and ensuring record-keeping and data protection.

Coordinate and manage procurement requests across Southeast Asia, handle local purchasing in Malaysia (sourcing, PO processing, shipment tracking, invoice verification), develop supplier relationships, monitor supplier performance, maintain inventories, support financial settlement and resolve after-sales issues to ensure timely, cost-efficient delivery of goods and services.

Support execution of promotional campaigns by reviewing applications for eligibility, setting up client accounts, coordinating promotional gift logistics, handling stakeholder inquiries, resolving or escalating issues, collaborating with front-office teams, and using CRM and Office tools.

Provide sales operations support including documentation management, bilingual communication (English/Mandarin) with sales leaders and clients, cross-department project coordination, product launch support, special case management, and leads data organization and reporting to ensure smooth sales processes and timely resolution of issues.

Plan and execute on-page, off-page, and technical SEO across multiple regions. Perform keyword research, competitor and market analysis, create SEO content briefs, coordinate with content and development teams, monitor performance via GA4/Search Console/Ahrefs/SEMrush, resolve technical issues, and drive backlink and authority-building initiatives while leveraging AI tools to scale organic growth.

Lead and coach a team handling funding operations, reconciliations, escalations, and case management. Monitor performance, ensure compliance with SOPs and regulations, analyze workflows and risks, collaborate with Compliance/Risk/Finance/Product/Support, drive process improvements and automation, and deliver operational reporting and training.

Provide email and occasional direct support to Account Managers and escalated customers, troubleshoot complex fintech account issues, follow SOPs, enforce policies, document actions, collaborate cross-functionally, suggest process improvements, handle funding-related tasks, and work rotational shifts including holidays.

Translate business requirements into structured promotion rules, SOPs, and CRM configurations. Collaborate with Marketing, Product, Compliance, and Ops to ensure compliant promotion setup, test and validate configurations, document T&Cs and processes, identify operational gaps, and support promotion execution and issue resolution.

Process and reconcile daily funding transactions, investigate and document abnormal funding cases, generate reports and statistics, analyze funding risk and recommend mitigations, coordinate with payment service providers, and support internal teams to ensure accurate, compliant funding operations.

Execute and coordinate crypto-focused acquisition, activation, and retention campaigns across app, web, CRM, email, social, and paid channels. Launch and optimize trading competitions, promotions, and referral programs. Manage social agency and X (Twitter) content, track registrations/deposits/ROI, monitor performance metrics, and produce regular campaign reports and insights.

Plan and execute paid social campaigns across Meta, TikTok, X and DSPs. Develop creative strategies, coordinate with design and agencies, analyze performance metrics, conduct competitor and industry research, optimize ads for engagement and conversions, and produce regular campaign performance reports.