Jobs at BID Operations

Administer Microsoft 365, Azure AD SSO, Intune, Jamf, and Atlassian tools (Jira, JSM, Confluence). Manage user access, onboarding/offboarding, security policies, audits, and ITIL-aligned service management. Automate tasks with PowerShell/Bash, maintain documentation, coordinate with vendors, and support compliance and incident response.

Support execution of promotional campaigns by reviewing applications for eligibility, setting up client accounts, coordinating promotional gift logistics, handling stakeholder inquiries, resolving or escalating issues, collaborating with front-office teams, and using CRM and Office tools.

Owner of technical SEO for multilingual fintech web properties: audit and fix technical issues, implement hreflang and structured data, optimize Core Web Vitals and site speed, manage GSC/GA4/GTM, partner with developers and content teams to improve crawlability, indexing, and international SEO performance.

Support Sales Operations by cleaning and processing data, building reports and dashboards, maintaining SOPs and code, troubleshooting data issues with Sales and IT teams, and exploring AI tools to automate repetitive tasks.

Provide email and occasional direct support to Account Managers and escalated customers, troubleshoot complex fintech account issues, follow SOPs, enforce policies, document actions, collaborate cross-functionally, suggest process improvements, handle funding-related tasks, and work rotational shifts including holidays.

Create SEO-driven fintech content including articles, ebooks, guides, and briefs. Conduct keyword, topic, and competitor research; build content pillars and briefs; collaborate with SEO and web teams; monitor and optimize content performance to drive organic growth and lead generation.

Design, build, and maintain scalable ETL data pipelines using Kafka, Spark, Airflow, RabbitMQ, and ClickHouse in cloud environments. Optimize storage and retrieval, ensure data quality and governance, troubleshoot performance issues, collaborate with analysts to support reporting, and maintain secure, efficient data architectures.

Provide backend operational support to Account Managers and escalated customer issues in a fintech environment. Troubleshoot complex issues, follow SOPs, enforce policies, document actions, collaborate cross-functionally, and develop product expertise to improve processes and customer experience.

Lead and coach a team handling funding operations, reconciliations, escalations, and case management. Monitor performance, ensure compliance with SOPs and regulations, analyze workflows and risks, collaborate with Compliance/Risk/Finance/Product/Support, drive process improvements and automation, and deliver operational reporting and training.

Coordinate and manage procurement requests across Southeast Asia, handle local purchasing in Malaysia (sourcing, PO processing, shipment tracking, invoice verification), develop supplier relationships, monitor supplier performance, maintain inventories, support financial settlement and resolve after-sales issues to ensure timely, cost-efficient delivery of goods and services.

Support AML/CTF compliance across jurisdictions by developing policies, overseeing KYC/CDD onboarding and EDD, monitoring transactions, investigating alerts and preparing SMRs, maintaining screening tools, conducting staff training, and ensuring record-keeping and data protection.

Manage multi-currency trading portfolio during your session, monitor markets and news, control risk within limits, build scripts, dashboards and analytical tools, prepare daily reports, run ad hoc analyses, and support senior dealers with trade supervision and risk strategy.

Plan and execute on-page, off-page, and technical SEO across multiple regions. Perform keyword research, competitor and market analysis, create SEO content briefs, coordinate with content and development teams, monitor performance via GA4/Search Console/Ahrefs/SEMrush, resolve technical issues, and drive backlink and authority-building initiatives while leveraging AI tools to scale organic growth.

Provide sales operations support including documentation management, bilingual communication (English/Mandarin) with sales leaders and clients, cross-department project coordination, product launch support, special case management, and leads data organization and reporting to ensure smooth sales processes and timely resolution of issues.

Perform daily funding reviews and transaction processing, reconcile funding data, generate reports, analyze funding risks and abnormal situations, handle funding cases with accurate documentation, and collaborate with internal teams to resolve issues and improve processes.