Jobs at Beyond20

Configure, develop, and deploy ServiceNow ITSM and related platform solutions for customers. Translate requirements into workflows, custom applications, dashboards, reports, and tailored user interfaces. Lead technical sessions, demonstrations, knowledge transfer, and customer training while mentoring peers. Support consulting practice activities such as technical content creation, proposals, and client-focused marketing initiatives.

Analyze business processes and requirements for ServiceNow implementation projects, draft user stories, translate business needs into technical requirements, and support system design and improvement. Facilitate groups, provide training and knowledge transfer, and coordinate customers with multiple project teams. The role requires independent judgment, strong communication, problem-solving, collaboration, and leadership skills, plus eligibility to obtain and maintain a government security clearance.

Designs and documents ServiceNow solutions, gathers client requirements, leads workshops and customer demonstrations, supports presales scoping and proposals, and oversees technical quality. The architect mentors developers and other architects, leads solution delivery, and may develop custom applications. Requires extensive ServiceNow consulting experience, certifications, Agile delivery knowledge, strong communication skills, and proficiency with ServiceNow technologies, JavaScript, integrations, cloud platforms, and related tools.

Develops and expands ServiceNow professional services sales by building customer relationships, identifying IT and business needs, managing pipelines, meeting quotas, supporting proposals, and coordinating handoffs to delivery teams. The role also contributes to sales strategy, marketing initiatives, partner relationships, and executive-level customer briefings.

Lead ServiceNow consulting engagements focused on ITSM and ITIL process improvement, platform adoption, customer workshops, requirements definition, user stories, testing, documentation, and organizational change management. Advise customers on future-state processes and ServiceNow customizations, communicate requirements to delivery teams, develop presentations, support continuous improvement, and mentor ServiceNow practitioners and partners.

Manage multiple concurrent ServiceNow implementation and deployment projects from initiation through completion. Responsibilities include project planning, budgeting, scheduling, scope and change control, resource management, risk resolution, stakeholder communication, client relations, Scrum ceremonies, and delivery of dashboards, workflows, interfaces, and technical solutions. The role also leads cross-functional teams, tracks project performance, supports proposals, and mentors peers.