Teams at Beyond20

Configure, develop, and deploy ServiceNow ITSM and related platform solutions for customers. Translate requirements into workflows, custom applications, dashboards, reports, and tailored user interfaces. Lead technical sessions, demonstrations, knowledge transfer, and customer training while mentoring peers. Support consulting practice activities such as technical content creation, proposals, and client-focused marketing initiatives.

Analyze business processes and requirements for ServiceNow implementation projects, draft user stories, translate business needs into technical requirements, and support system design and improvement. Facilitate groups, provide training and knowledge transfer, and coordinate customers with multiple project teams. The role requires independent judgment, strong communication, problem-solving, collaboration, and leadership skills, plus eligibility to obtain and maintain a government security clearance.

Designs and documents ServiceNow solutions, gathers client requirements, leads workshops and customer demonstrations, supports presales scoping and proposals, and oversees technical quality. The architect mentors developers and other architects, leads solution delivery, and may develop custom applications. Requires extensive ServiceNow consulting experience, certifications, Agile delivery knowledge, strong communication skills, and proficiency with ServiceNow technologies, JavaScript, integrations, cloud platforms, and related tools.