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Fintech • Financial Services
The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.
Fintech • Financial Services
The Client Retention Specialist educates clients on financial hardship programs, addresses concerns, deescalates issues, and develops customized solutions to retain clients and help them achieve financial goals.
Fintech • Financial Services
The Client Retention Specialist educates and assists clients in financial hardship, ensuring their loyalty and helping them navigate the Beyond Finance program. Responsibilities include deescalating issues, maintaining client records in a CRM, and meeting retention goals.
















