Jobs at BetterHelp

Serve as a strategic commercial finance partner across cash-pay and insurance-covered businesses. Own driver-based forecasting, financial modeling, performance analysis, business cases, KPI reporting, and executive communications. Analyze payer dynamics, reimbursement, revenue cycle, unit economics, marketing ROI, and customer cohorts to inform senior leadership and drive strategic decisions. Collaborate with Revenue Cycle, Analytics, Operations, Accounting, and FP&A on scalable models and processes.

The Senior Database Engineer will manage Aurora MySQL clusters, ensuring their performance and availability, while troubleshooting issues and guiding data strategies.

Lead and grow a Provider Experience team to improve provider engagement, incentives, workflows, and advocacy. Drive Help Scout and cross-functional system/process optimizations, develop reporting from multiple tools, surface provider feedback, and partner across Product, Engineering, and Operations to build scalable provider-facing experiences.

Design, deploy, and maintain reliable production and corporate systems; manage configuration, security, and core infrastructure; participate in on-call incident response; build automation, CI/CD pipelines, and Infrastructure-as-Code; monitor systems and develop tools to improve reliability and availability.

The Staff ML/AI Platform Engineer will design, prototype and deploy AI/ML models, optimize pipelines, mentor junior engineers, and collaborate closely with other teams to develop machine learning solutions.

Lead international organic growth across priority markets by owning SEO and AEO strategy, technical SEO, multilingual content operations, AI-assisted editorial workflows, and KPI reporting to increase organic user acquisition and answer-engine visibility.

Design, implement, and maintain marketing inference models (e.g., MMM and attribution). Analyze large datasets and A/B/uplift experiments with rigorous statistics, build predictive and causal models, partner with marketing to generate testable ideas, and communicate insights to drive marketing decisions.

The Manager of Lifecycle Marketing will develop and implement strategies to enhance provider engagement and retention at BetterHelp, collaborating with cross-functional teams and analyzing data to optimize communication and improve the provider experience.

Use statistical and causal inference methods to build, implement, and monitor marketing models (Bayesian MMM, multi-touch attribution), analyze A/B and uplift tests, partner with marketing to test and drive data-informed decisions from large web-product datasets.

Lead a new billing and payer follow-up department to optimize revenue cycle operations. Hire and manage a team handling claim edits, follow-up, and denial management; build processes, monitor productivity and quality, identify payer trends, partner with product and clinical/accounting teams to resolve accounts and appeals, and drive reimbursement improvements.