Jobs at Better Business Bureau

As an Account Management Representative, you will build relationships with accredited businesses, provide bilingual support, and ensure customer satisfaction in both English and Spanish.

Serve as primary Spanish-language contact for Accredited Businesses, supporting onboarding, engagement, renewals, billing, and CRM documentation. Build relationships through calls, emails, outreach, and community events while collaborating with internal teams to improve bilingual business experiences.

Serve as the primary Spanish-language account contact for accredited businesses: onboard, support renewals and engagement, translate communications, document accounts in CRM, partner with internal teams, and represent BBB at local events to improve experiences for Spanish-speaking businesses.

Lead the Account Management division, overseeing Customer Success and Collections. Drive strategy for engagement and retention while leveraging AI and HubSpot for scalability.

Prospect and engage local businesses via phone, email, and other channels to qualify leads, present BBB accreditation value, manage a sales pipeline, onboard new members and collect membership fees, overcome objections, and consistently meet or exceed monthly sales goals.

Engage business owners via phone, email and other channels to qualify leads, present BBB accreditation value, manage a sales pipeline, collect membership fees, onboard new accredited businesses, overcome objections, and meet monthly sales targets.

Perform outbound phone and email outreach to local business owners, qualify prospects, present the value of BBB accreditation, manage a sales pipeline, collect membership fees, onboard new members, and meet or exceed monthly sales goals while handling objections and staying organized.