Teams at Better Business Bureau

Serve as primary Spanish-language contact for Accredited Businesses, supporting onboarding, engagement, renewals, billing, and CRM documentation. Build relationships through calls, emails, outreach, and community events while collaborating with internal teams to improve bilingual business experiences.

Serve as the primary Spanish-language account contact for accredited businesses: onboard, support renewals and engagement, translate communications, document accounts in CRM, partner with internal teams, and represent BBB at local events to improve experiences for Spanish-speaking businesses.

Lead the Account Management division, overseeing Customer Success and Collections. Drive strategy for engagement and retention while leveraging AI and HubSpot for scalability.