Teams at Better Business Bureau

Provides flexible cross-functional support across customer care, dispute resolution, investigations, account management, billing, and other operational teams. Assists customers and businesses through multiple communication channels, maintains accurate records and case documentation, manages changing priorities and work queues, and uses CRM, case-management, reporting, and approved AI tools. Requires adaptability, strong communication, organization, sound judgment, attention to detail, and a customer-focused approach.

Build and validate a new B2B sales motion by identifying target markets, prospecting, managing the full sales cycle, closing complex opportunities, and creating a repeatable sales playbook. Initially an individual seller, the role will later recruit, onboard, coach, and lead a quota-carrying sales team while establishing CRM, forecasting, pipeline, and performance standards.

Serve as primary Spanish-language contact for Accredited Businesses, supporting onboarding, engagement, renewals, billing, and CRM documentation. Build relationships through calls, emails, outreach, and community events while collaborating with internal teams to improve bilingual business experiences.