Benepass Benefits Overview

Provide high-volume customer support via chat, phone, and email; manage multiple live chats; meet hourly productivity, SLA, and quality metrics; self-serve using internal tools and AI; escalate and partner cross-functionally to resolve issues; identify trends and improve processes; maintain knowledge documentation.

Lead and develop a team of Technical Account Managers, drive operational excellence, scale TAM processes, handle complex technical escalations, and partner cross-functionally to improve product and customer outcomes. Promote AI-assisted workflows and continuous improvement while recruiting, coaching, and building repeatable playbooks for technical customer scenarios.

The Staff Product Manager will oversee the fintech strategy and partnerships, manage relationships with fintech partners, and align product features with the company's roadmap. This role requires extensive product management experience in the fintech space, focusing on building and scaling financial infrastructure.