Benepass Benefits Overview

Provides customer support through chat, phone, and email in a fast-paced, metrics-driven environment. Resolves issues independently using internal tools, documentation, and AI technologies; manages multiple live chats; meets productivity, SLA, quality, and satisfaction goals; escalates complex cases; collaborates cross-functionally; identifies process improvements; and maintains support documentation. The role requires initial onsite training in Chandler followed by a hybrid schedule and flexible coverage hours.

Own strategic partner relationships from implementation through ongoing growth. Lead partner onboarding, develop scalable playbooks and workflows, coordinate cross-functional implementations, deliver enablement, monitor partner and client outcomes, and identify expansion opportunities. Serve as the internal voice of partners while improving operational processes, documentation, reporting, and relationship health across the partner ecosystem.

Own 15–20 enterprise accounts from onboarding through renewal and expansion. Build executive and stakeholder relationships, develop success and account plans, monitor customer health and renewal risk, drive adoption and value realization, lead strategic reviews, synthesize customer feedback for Product and Engineering, and create scalable customer success playbooks and processes.