Jobs at Bask Health

Own enterprise sales strategy and revenue operations by managing forecasting, pipeline health, territory design, account planning, quota setting, operating cadences, and performance reporting. Partner with Sales, Finance, Data, Systems, and Engineering to improve CRM infrastructure, automate workflows, build scalable processes, and support sales enablement. Use AI, analytics, and business intelligence to identify opportunities and guide leadership decisions.

Own revenue operations strategy and planning by building scalable models connecting revenue targets, headcount, capacity, productivity, quotas, and performance. Partner with Finance, Recruiting, Sales, and Data teams to validate assumptions, develop hiring and investment plans, monitor plan-versus-actual results, and improve forecasting and reporting workflows. Use AI and analytical tools to structure complex problems, generate insights, and provide clear recommendations to leadership.

Own the deal review, approval, structuring, and quote configuration process from initial review through contract execution. Partner with Sales, Finance, Legal, Product, and other teams on pricing, contracts, commercial strategy, and new offerings. Analyze deal performance, maintain accurate data, improve workflows, automate repetitive tasks, create playbooks, and support sales execution, financial reporting, and operational risk reduction.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Own growth and revenue expansion across existing customer accounts through upselling, cross-selling, platform adoption, and strategic account planning. Use AI tools, LLMs, customer data, and market insights to identify opportunities, personalize outreach, manage expansion pipelines, forecast revenue, and improve customer growth outcomes. Collaborate with Client Success, Product, Engineering, and Marketing while developing repeatable growth playbooks and AI-assisted workflows.

Build and maintain pharmacy pricing models, monitor medication and supplier costs, analyze margins and market pricing, and recommend pricing for products, partnerships, and promotions. Develop dashboards and reports, support forecasting and ad hoc analysis, ensure pricing accuracy across systems, and clearly communicate recommendations to pharmacy, finance, sales, product, leadership, and customers. Use AI-first workflows and validate analyses against real cost, margin, and customer data.

Build and ship full-stack healthcare software across frontend, APIs, and databases. Lead frontend migrations, performance improvements, production AI implementations, and end-to-end product development. Use AI-assisted workflows, prototype with patients and care teams, and deliver reliable, accessible, scalable systems. Own projects independently, collaborate with customers and internal teams, and establish reusable architecture and trustworthy automation for telehealth.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Build and ship healthcare software across the frontend, API, and database using React, TypeScript, Next.js, tRPC, Prisma, and related technologies. Own features end to end, prototype with AI tools, test with patients and care teams, and improve performance, accessibility, reliability, and scalability. Collaborate closely with company leadership in a fast-paced startup environment while developing trustworthy automation for healthcare delivery.

Build and ship healthcare software across the frontend, APIs, and databases. Own features end to end, write tested and maintainable code, prototype with patients and care teams, and use AI tools such as Cursor and Claude Code in daily development. Design scalable systems, improve performance, accessibility, and reliability, and contribute to trustworthy automation in a fast-paced startup environment.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Lead finance for a high-growth telehealth company by building sales, budget, cash flow, and investment models; overseeing forecasting, reporting, variance analysis, and financial dashboards; supporting fundraising and board reporting; and implementing scalable accounting, payroll, and spend-management processes.

Provides general corporate, commercial, employment, intellectual property, and regulatory legal counsel for a DTC telehealth and B2B healthtech software platform. Drafts and negotiates agreements, advises product and engineering teams, manages compliance risks involving healthcare, privacy, data security, FDA, FTC, DEA, fintech, and AI regulations, and supports audits and outside counsel. Develops scalable legal workflows, templates, playbooks, and AI-native processes while partnering cross-functionally with company leadership.

Own product initiatives from problem definition through launch, shape and maintain the product roadmap, and prioritize work using customer, user, competitive, and business insights. Partner cross-functionally with engineering, design, marketing, sales, and customer success. Gather feedback from customers, patients, and partners, serve as the voice of the customer, and translate complex technical problems into actionable engineering solutions. The role requires coding literacy, strong analytical and communication skills, and the ability to ship under pressure.

Create clear, concise UX copy across patient-facing and business healthcare workflows, including onboarding, forms, errors, notifications, AI interactions, and transactional communications. Partner with Design, Product, Engineering, Research, and users to improve information architecture, terminology, interaction patterns, and content systems. Develop voice and tone guidelines, reusable content patterns, and scalable AI-assisted workflows while ensuring clarity, accuracy, accessibility, consistency, and trust in complex healthcare software experiences.

Conduct qualitative and quantitative research across healthcare businesses, operators, providers, and patients. Partner with Product, Design, and Engineering to identify unmet needs, evaluate concepts and shipped experiences, synthesize findings, and influence product strategy and prioritization. Use interviews, usability testing, surveys, analytics, experiments, and AI-assisted workflows to reduce uncertainty and improve telehealth products while maintaining evidence quality, privacy, and research validity.

Own product marketing for Bask’s telehealth platform, including positioning, messaging, product launches, sales enablement, competitive analysis, customer success training, website copy, case studies, SEO, and demand-generation content. Partner closely with Product and Engineering to translate technical capabilities into customer value for entrepreneurs and healthtech companies. Build the company’s first repeatable product marketing function and support both turnkey SaaS and platform/API narratives.

The job seeks a passionate individual to innovate in healthcare technology, focusing on creating unique solutions and revolutionizing telehealth.

The Senior Back-End Software Engineer will design and implement a serverless platform, work closely with the product team, and own entire projects, driving innovation in telehealth.

As a Senior Front-End Software Engineer, you'll design and implement services, contributing to the architecture and product strategy in a fast-paced environment.