Jobs at Bandwidth Inc.

Manage post-sale implementations for Bandwidth products: onboard and train customers, configure systems, document setups, identify basic issues, and coordinate cross-functional stakeholders to ensure successful project delivery and adoption.

Drive channel growth by identifying and nurturing partner relationships, co-selling Bandwidth offerings, executing partner engagement strategies, providing training/support, tracking partner performance, assisting Account Directors with contracts/pricing, and building pipeline to meet revenue goals.

Lead partner-focused enterprise sales across MSPs, platform providers and system integrators to embed Bandwidth voice and messaging capabilities. Build and manage pipeline, progress complex multi-stakeholder deals, expand presence in the European CCaaS ecosystem, and collaborate with product, marketing and sales to refine partner strategy and support customer adoption.

As Regulatory Counsel, you'll ensure legal compliance and advise on regulatory changes, draft documentation, and collaborate across global business units at Bandwidth.

The role involves ensuring reliable SIP connectivity, conducting interoperability testing, troubleshooting SIP issues, and automating operations tasks, while mentoring junior staff.

As Director of AI Strategic Partnerships, lead Bandwidth into the Generative AI ecosystem by establishing partnerships and licensing voice data for AI-driven applications. Oversee market evangelism, data strategy, and ecosystem mapping while managing relationships with tier-one AI companies to drive revenue and product feedback loops.

Provide first-line technical support for SMS/MMS services: troubleshoot SMPP/MM4/API issues, monitor deliverability, provision NNIDs, manage incidents, document resolutions, escalate complex cases, and collaborate with developers.

As a Senior Full Stack Developer, you will build an AI voice agent SaaS platform, work across the stack, lead through code quality, and automate development processes.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, managing the full sales cycle, and develop strategic relationships to support technology migration for clients.

The Senior Marketing Analyst will analyze marketing performance, define success metrics, deliver insights, and partner with teams to ensure data integrity and optimize strategies for growth.

The Enterprise Account Executive will drive revenue growth within the financial services sector by sourcing and closing high-value telecom deals, managing the full sales cycle, and cultivating C-level relationships to guide clients on solutions.

As a Business Development Representative, you'll generate sales leads, set up demos, communicate product value, and help advance your sales career in a supportive environment.

The Ohana Substitute Guide role at Bandwidth includes facilitating exceptional customer experiences and supporting the organization's mission but lacks specific responsibilities listed in the current job description.

Owns the lifecycle of internal troubleshooting guides and external Help Center content, ensuring AI-readiness and accuracy. Mines ticket and AI failure data to identify knowledge gaps, defines taxonomy and content standards, partners with support and product teams for NPI readiness, measures content performance, and drives improvements that increase deflection and reduce escalations.

Serve as primary liaison for strategic, high-value accounts to drive service adoption, prevent churn, and ensure operational excellence. Coordinate cross-functional teams (Product, Operations, Development), conduct service reviews, lead root-cause analysis, prepare executive materials, and manage complex customer relationships. Require some domestic and potential international travel and occasional after-hours incident leadership.

Lead analytics engineering for enterprise-grade dimensional models, governance, and semantic layers. Drive cross-team initiatives, Snowflake and Sigma administration, dbt project architecture, observability, and AI/agent enablement while mentoring engineers and establishing operational guardrails.

Design, build, and deploy NetSuite-focused internal applications and automations using low-code/no-code and traditional development. Integrate systems and ingest data into S3/Snowflake, create basic Snowflake objects, write JavaScript/Python scripts, leverage AI tools (OpenAI, Anthropic, LangChain), build user interfaces (UI Bakery), test and iterate solutions, document implementations, ensure data security, and support IT troubleshooting and technical guidance.

Design, build, and maintain Java/Spring REST APIs for distributed microservices; design product features and APIs; write unit/functional/end-to-end tests; deploy applications on AWS and maintain CI/CD pipelines; participate in code reviews and support services in on-call rotation.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, manage the entire sales cycle, and build relationships with decision-makers. They will collaborate with teams and provide feedback for market positioning, while staying informed about technology trends and Bandwidth's solutions.

The Business Intelligence & Pricing Analyst will develop pricing analytics, automate pricing tools, analyze market trends, and present insights to improve pricing strategies.