Jobs at Bandwidth Inc.

Generate qualified sales leads, conduct high-volume prospect outreach, schedule product demonstrations for Account Executives, meet performance metrics, understand SaaS, API, and telecom products, and build prospect relationships. The role includes structured sales training and career advancement through an SDR leveling program.

Drive new-logo acquisition across complex enterprise accounts, owning the full sales cycle from prospecting through contract close. Generate pipeline through outbound prospecting, inbound leads, and channel partners; engage C-level and technical buyers; lead negotiations; coordinate internal teams; manage forecasts; and provide market intelligence. The role requires selling communications software and infrastructure, including CPaaS, CCaaS, CX, cloud migration, voice, messaging, emergency services, and AI-enabled communications.

Supports global customer billing by resolving inquiries, analyzing contracts, invoices, and billing records, processing disputes, and maintaining customer relationships. Uses billing platforms, reports, and portals while collaborating with Customer Success, Sales, Finance, and other stakeholders. Supports monthly revenue close, communicates escalations, identifies solutions, and completes projects involving telecommunications and network service data.

Build and operate reliable voice connectivity systems handling billions of calls monthly. Design, develop, test, monitor, and support distributed microservices and full-stack applications, collaborating with product owners and engineering teams. Create automation that orchestrates network and downstream systems safely at scale, apply AI throughout the development lifecycle, and contribute to innovation across the Voice platform.

Provides first-line technical support for SMS/MMS services, troubleshooting SMPP and MM4 connectivity, monitoring message deliverability, provisioning NNIDs, and resolving customer cases through phone, email, and ticketing systems. Maintains incident documentation and performance reports, escalates complex issues, collaborates with development and internal teams, and gathers customer feedback to improve products and services.

As Director of AI Strategic Partnerships, lead Bandwidth into the Generative AI ecosystem by establishing partnerships and licensing voice data for AI-driven applications. Oversee market evangelism, data strategy, and ecosystem mapping while managing relationships with tier-one AI companies to drive revenue and product feedback loops.

Lead partner-focused enterprise sales across MSPs, platform providers and system integrators to embed Bandwidth voice and messaging capabilities. Build and manage pipeline, progress complex multi-stakeholder deals, expand presence in the European CCaaS ecosystem, and collaborate with product, marketing and sales to refine partner strategy and support customer adoption.

Plan and manage a Montessori/RIE-based classroom for ages 3–6, supervise and care for children, observe and document development, maintain a safe, clean environment, model positive discipline, partner with families, conduct conferences and reports, collaborate with co-teachers, and keep required training and certifications current.

Designs and deploys NetSuite-based internal applications, enterprise automations, integrations, data pipelines, user interfaces, and AI-powered solutions. Develops JavaScript and Python scripts, configures low-code workflows, creates Snowflake objects, integrates APIs and data sources, tests solutions, supports IT troubleshooting, documents implementations, and collaborates with stakeholders to improve operational efficiency and data-driven decision-making.

Manage CLEC Numbers and Inbound products, including cost control, operational optimization, carrier negotiations, customer discovery, product requirements, market validation, product launches, and go-to-market strategy. Partner with carriers, vendors, customers, sales, marketing, engineering, UX, and leadership. Support voice coverage, capacity, and process improvements. The role may require up to 25% travel.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, managing the full sales cycle, and develop strategic relationships to support technology migration for clients.

Build and maintain internal applications, automation workflows, API integrations, data pipelines, and AI-powered tools. Develop React and FastAPI applications, integrate platforms using Python, JavaScript, n8n, and Windmill, and support Snowflake data workflows. Use LLM APIs and AI-assisted development tools to automate processes and improve decision-making. Test, document, troubleshoot, and refine solutions while collaborating with technical and non-technical stakeholders and supporting data security practices.

Design, operate, and improve Bandwidth's global IP network: datacenter VxLAN/EVPN fabrics, BGP WAN routing, Palo Alto firewall management, network automation (Python/Ansible), troubleshooting, POCs, mentoring, on-call support, and documentation.

Own and grow a portfolio of large strategic accounts by building executive relationships, forecasting accurately, identifying cross-sell opportunities for voice, messaging, and e911, negotiating contracts, mitigating risk, and driving revenue while coordinating cross-functional resources and presenting account plans to leadership.

Manage a 24x7 NOC team to monitor, troubleshoot, escalate, and resolve service-impacting network issues. Oversee ticketing, SLA/KPI reporting, documentation, training, after-hours maintenance, on-call rotations, and cross-functional initiatives to improve processes and readiness.

Provide customer-facing technical support for networking, VoIP/SIP, and messaging (SMS/MMS). Troubleshoot router/LAN/WAN issues, analyze call flows, packet captures, and logs, respond via ticketing/phone/email, reproduce and escalate issues, meet SLAs, and advise customers on best practices while collaborating with internal teams.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, manage the entire sales cycle, and build relationships with decision-makers. They will collaborate with teams and provide feedback for market positioning, while staying informed about technology trends and Bandwidth's solutions.

Design and develop messaging provisioning and reputation-management services. Build and maintain Java/Spring REST APIs, tests (unit/functional/e2e), CI/CD pipelines, and AWS deployments. Collaborate on design and code reviews, debug distributed microservices, and participate in on-call support.

Design, develop, and deploy internal automation, API integrations, and AI-powered tools. Build user-facing apps (React, FastAPI), integrate platforms (n8n, Windmill), support Snowflake data pipelines, write Python/JavaScript scripts, and ensure secure, tested, and documented solutions with stakeholder collaboration.

Lead and develop a global Service Delivery team to shift from reactive support to proactive, consultative customer partnerships. Drive adoption, monitor KPIs, standardize processes, escalate and resolve complex issues, partner with Sales/Product/Operations, participate in strategic account reviews, and support after-hours and occasional travel for customer engagements.