Jobs at Bandwidth Inc.

Design, operate, and evolve a resilient global network across datacenter fabrics, WAN routing, and security. Implement VxLAN/EVPN fabrics, BGP-based backbone routing, and Palo Alto firewall policies. Drive automation (provisioning, remediation), collaborate with engineering and operations, mentor junior engineers, and participate in on-call and maintenance activities.

Sell SaaS/CPaaS solutions to large-market accounts by prospecting and acquiring new logos, growing and retaining business, upselling/cross-selling, analyzing customer needs and pricing, and engaging strategic decision-makers including C-suite. Use internal lead generation and resources and travel intermittently.

The AI Engineer will research and develop AI/ML models, particularly LLMs, and collaborate in R&D to create innovative communication solutions.

Produce end-to-end video assets for Talent Development: concept, filming, editing, voiceovers, b-roll, animation, and QA. Leverage generative AI, coach on-camera talent, manage studio logistics and media assets, track content KPIs, and support multiple projects to drive learning and engagement.

The Senior Manager People Services acts as a strategic HR advisor, driving alignment between business priorities and people strategies. Responsibilities include workforce planning, talent development, employee lifecycle guidance, compliance management, and program implementation, with a focus on international operations.

Manage CLEC Numbers and Inbound products to optimize costs and operations, negotiate carrier agreements, partner with sales, draft development requirements, lead customer discovery and market validation, drive go-to-market strategy, and support infrastructure product efforts. Role involves customer relationships, metrics-driven decisions, and up to 25% travel.

Lead Bandwidth's migration from TDM to IP interconnections: define strategy, negotiate carrier agreements, enable connectivity, validate market fit, drive go-to-market, and coordinate Sales, Marketing, Ops, and Engineering.

Lead IT audit projects and SOX ITGC testing, develop IT audit strategy, advise on control improvements, manage remediation and reporting, and collaborate across teams to strengthen controls and audit readiness.

Manage a large global customer portfolio within a pooled support model, respond to inquiries via phone and tickets, coordinate cross-functional teams to resolve issues, execute processes and health plans, document interactions, and drive CSAT through timely, consistent communication and follow-through.

Plan and manage a Montessori/RIE-based classroom for children ages 3–6; ensure daily care, safety, observation and documentation; prepare environments based on child needs; model positive discipline; communicate and partner with families; attend meetings, provide developmental reports and maintain required training and certifications.

Manage post-sale implementations for Bandwidth products: onboard and train customers, configure systems, document setups, identify basic issues, and coordinate cross-functional stakeholders to ensure successful project delivery and adoption.

Drive channel growth by identifying and nurturing partner relationships, co-selling Bandwidth offerings, executing partner engagement strategies, providing training/support, tracking partner performance, assisting Account Directors with contracts/pricing, and building pipeline to meet revenue goals.

Lead partner-focused enterprise sales across MSPs, platform providers and system integrators to embed Bandwidth voice and messaging capabilities. Build and manage pipeline, progress complex multi-stakeholder deals, expand presence in the European CCaaS ecosystem, and collaborate with product, marketing and sales to refine partner strategy and support customer adoption.

As Regulatory Counsel, you'll ensure legal compliance and advise on regulatory changes, draft documentation, and collaborate across global business units at Bandwidth.

The role involves ensuring reliable SIP connectivity, conducting interoperability testing, troubleshooting SIP issues, and automating operations tasks, while mentoring junior staff.

As Director of AI Strategic Partnerships, lead Bandwidth into the Generative AI ecosystem by establishing partnerships and licensing voice data for AI-driven applications. Oversee market evangelism, data strategy, and ecosystem mapping while managing relationships with tier-one AI companies to drive revenue and product feedback loops.

Provide first-line technical support for SMS/MMS services: troubleshoot SMPP/MM4/API issues, monitor deliverability, provision NNIDs, manage incidents, document resolutions, escalate complex cases, and collaborate with developers.

As a Senior Full Stack Developer, you will build an AI voice agent SaaS platform, work across the stack, lead through code quality, and automate development processes.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, managing the full sales cycle, and develop strategic relationships to support technology migration for clients.

The Senior Marketing Analyst will analyze marketing performance, define success metrics, deliver insights, and partner with teams to ensure data integrity and optimize strategies for growth.