Jobs at Bandwidth Inc.

The Sr. VoIP Solutions Engineer will design, deploy, and maintain VoIP networks, solve technical issues, collaborate with teams, and enhance solutions through automation.

Lead the evolution of Programmable Voice APIs, defining product vision and roadmap, enhancing developer experience, and collaborating across teams to deliver reliable features.

The Traffic Performance Analyst coordinates traffic health metrics, supports cross-functional teams, and manages projects to enhance customer traffic performance and risk assessment in telecom.

Design, build, and operate Bandwidth's AI infrastructure and developer platform services. Implement LLM gateway, model routing, cost controls, CI/CD, secrets management, and integrations (Jira, Slack, GitHub). Drive AI tool adoption, measure engineering outcomes, and build internal tooling to increase engineer velocity and reduce friction.

Build and extend internal LLM-powered platforms and tooling, architect API layers and shared services, containerize and orchestrate AI workloads, automate infrastructure with Terraform/Ansible, and develop AI-powered tooling and proofs-of-concept to augment Corporate IT workflows.

Own and govern internal troubleshooting guides and external Help Center content, structure knowledge for AI-readiness, mine ticket and AI failure data to close content gaps, maintain taxonomy and metadata, support NPI readiness, report on knowledge health metrics, and partner cross-functionally to improve AI-driven deflection and agent outcomes.

Manage a large global customer portfolio within a pooled support model, respond to inquiries via phone and tickets, coordinate cross-functional teams to resolve issues, execute processes and health plans, document interactions, and drive CSAT through timely, consistent communication and follow-through.

Plan and manage a Montessori/RIE-based classroom for children ages 3–6; ensure daily care, safety, observation and documentation; prepare environments based on child needs; model positive discipline; communicate and partner with families; attend meetings, provide developmental reports and maintain required training and certifications.

Manage post-sale implementations for Bandwidth products: onboard and train customers, configure systems, document setups, identify basic issues, and coordinate cross-functional stakeholders to ensure successful project delivery and adoption.

As Regulatory Counsel, you'll ensure legal compliance and advise on regulatory changes, draft documentation, and collaborate across global business units at Bandwidth.

Lead partner-focused enterprise sales across MSPs, platform providers and system integrators to embed Bandwidth voice and messaging capabilities. Build and manage pipeline, progress complex multi-stakeholder deals, expand presence in the European CCaaS ecosystem, and collaborate with product, marketing and sales to refine partner strategy and support customer adoption.

Drive channel growth by identifying and nurturing partner relationships, co-selling Bandwidth offerings, executing partner engagement strategies, providing training/support, tracking partner performance, assisting Account Directors with contracts/pricing, and building pipeline to meet revenue goals.

The role involves ensuring reliable SIP connectivity, conducting interoperability testing, troubleshooting SIP issues, and automating operations tasks, while mentoring junior staff.

As Director of AI Strategic Partnerships, lead Bandwidth into the Generative AI ecosystem by establishing partnerships and licensing voice data for AI-driven applications. Oversee market evangelism, data strategy, and ecosystem mapping while managing relationships with tier-one AI companies to drive revenue and product feedback loops.

The VP of Revenue Operations leads the strategy and optimization of revenue processes, overseeing systems, forecasting, and team alignment to drive growth and efficiency with a focus on AI-driven solutions.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, managing the full sales cycle, and develop strategic relationships to support technology migration for clients.

As a Senior Full Stack Developer, you will build an AI voice agent SaaS platform, work across the stack, lead through code quality, and automate development processes.

Technical Support Analyst will provide customer technical support for software, hardware, and networking issues, ensuring satisfaction by resolving or escalating issues efficiently.

The Strategic Global Customer Success Manager oversees strategic accounts, ensuring excellent customer experience, managing relationships, collaborating with teams, and addressing challenges to improve satisfaction and operational efficiency.

The Senior Marketing Analyst will analyze marketing performance, define success metrics, deliver insights, and partner with teams to ensure data integrity and optimize strategies for growth.