Jobs at Bandwidth Inc.

Design, build, and operate backend services, platform APIs, automation, and distributed systems supporting global voice infrastructure. Own initiatives from concept through production, emphasizing scalability, resiliency, observability, API reliability, and geo-redundant deployments. Collaborate on architecture, cloud infrastructure, telecommunications platforms, testing, and delivery practices. Participate in a 24x7 on-call rotation while solving ambiguous technical problems and developing scalable platform capabilities.

Build and operate scalable billing infrastructure for global communications services. Design accurate financial systems, improve billing performance and reliability, collaborate with product and engineering stakeholders, participate in architecture and code reviews, and mentor less experienced engineers. The role requires distributed-systems experience, Java, SQL, cloud familiarity, strong communication, and effective use and review of AI-generated code. Bonus experience includes Datadog, Terraform, startup environments, and GitHub Actions.

Design, develop, test, operate, and monitor distributed web services, REST APIs, React dashboards, and AWS infrastructure for the Numbers platform. Solve scaling, performance, availability, and fault-tolerance challenges; lead solutions from design through production; mentor engineers; collaborate with product stakeholders; contribute to technical roadmaps; and use AI tools throughout the software development lifecycle.

Design, build, and operate scalable account provisioning systems for global communications services. Responsibilities include improving performance and availability, resolving provisioning bottlenecks, participating in architecture and code reviews, collaborating with product and engineering stakeholders, and mentoring less experienced engineers. The role requires developing large-scale distributed systems and maintaining high standards for code quality, testing, documentation, and technical communication.

Executes billing cycles, account setup, rate updates, invoice processing, revenue close, and billing discrepancy resolution. Supports SOX and revenue assurance audits, maintains audit-ready documentation, investigates contract and billing issues, and collaborates with cross-functional teams to ensure accurate pricing and billing. The role also contributes to revenue share processes, corrective actions, process improvements, data projects, and backup support for billing operations.

Manage CLEC Numbers and Inbound products to optimize costs and operations, negotiate carrier agreements, partner with sales, draft development requirements, lead customer discovery and market validation, drive go-to-market strategy, and support infrastructure product efforts. Role involves customer relationships, metrics-driven decisions, and up to 25% travel.

Designs, operates, and improves global IP network infrastructure, including VxLAN/EVPN datacenter fabrics, Palo Alto firewalls, and BGP-based WAN routing. Develops network automation with Python and Ansible, troubleshoots complex infrastructure issues, evaluates emerging technologies, leads projects, mentors engineers, supports on-call operations, and contributes to documentation, incident reviews, vendor management, and hardware evaluations.

Leads a software development team building and maintaining distributed AWS-based systems using Java and Spring REST APIs. Provides people and technical leadership, mentors developers, oversees architecture, code reviews, CI/CD, scalability, observability, and fault tolerance. Drives Agile sprint planning, feature decomposition, estimation, prioritization, delivery tracking, and removal of roadblocks while contributing to non-critical-path coding and stakeholder reporting.

Manage standard customer implementations from post-sale through setup and onboarding. Responsibilities include project coordination, customer training and education, system configuration, quality assurance, workflow documentation, issue identification, and cross-functional collaboration with Sales, Operations, Product, Customer Success, and Account Management teams. Serve as a technical liaison while helping customers adopt Bandwidth products and realize business value.

Generate qualified sales leads, conduct high-volume prospect outreach, schedule product demonstrations for Account Executives, meet performance metrics, understand SaaS, API, and telecom products, and build prospect relationships. The role includes structured sales training and career advancement through an SDR leveling program.

Drive new-logo acquisition across complex enterprise accounts, owning the full sales cycle from prospecting through contract close. Generate pipeline through outbound prospecting, inbound leads, and channel partners; engage C-level and technical buyers; lead negotiations; coordinate internal teams; manage forecasts; and provide market intelligence. The role requires selling communications software and infrastructure, including CPaaS, CCaaS, CX, cloud migration, voice, messaging, emergency services, and AI-enabled communications.

Build and operate reliable voice connectivity systems handling billions of calls monthly. Design, develop, test, monitor, and support distributed microservices and full-stack applications, collaborating with product owners and engineering teams. Create automation that orchestrates network and downstream systems safely at scale, apply AI throughout the development lifecycle, and contribute to innovation across the Voice platform.

Plan and manage a Montessori/RIE-based classroom for ages 3–6, supervise and care for children, observe and document development, maintain a safe, clean environment, model positive discipline, partner with families, conduct conferences and reports, collaborate with co-teachers, and keep required training and certifications current.

Designs and deploys NetSuite-based internal applications, enterprise automations, integrations, data pipelines, user interfaces, and AI-powered solutions. Develops JavaScript and Python scripts, configures low-code workflows, creates Snowflake objects, integrates APIs and data sources, tests solutions, supports IT troubleshooting, documents implementations, and collaborates with stakeholders to improve operational efficiency and data-driven decision-making.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, managing the full sales cycle, and develop strategic relationships to support technology migration for clients.

Own and grow a portfolio of large strategic accounts by building executive relationships, forecasting accurately, identifying cross-sell opportunities for voice, messaging, and e911, negotiating contracts, mitigating risk, and driving revenue while coordinating cross-functional resources and presenting account plans to leadership.

Provide customer-facing technical support for networking, VoIP/SIP, and messaging (SMS/MMS). Troubleshoot router/LAN/WAN issues, analyze call flows, packet captures, and logs, respond via ticketing/phone/email, reproduce and escalate issues, meet SLAs, and advise customers on best practices while collaborating with internal teams.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, manage the entire sales cycle, and build relationships with decision-makers. They will collaborate with teams and provide feedback for market positioning, while staying informed about technology trends and Bandwidth's solutions.

Own the customer journey as primary Operations contact: advocate for customers, coordinate internal teams, lead regular check-ins, manage tickets/escalations, run post-outage bridges, use internal tools/portals, and travel to client sites as needed.

Provide part-time substitute teaching and child care for children 4 months to 5 years using Montessori and RIE methods. Maintain safety, cleanliness, visual supervision, and licensing compliance; perform diapering/toileting, positive behavior guidance, family communication, and classroom documentation. Remain flexible for on-call and last-minute scheduling and complete required trainings and certifications.