Jobs at Bandwidth Inc.

Design, build, and deploy NetSuite-focused internal applications and automations using low-code/no-code and traditional development. Integrate systems and ingest data into S3/Snowflake, create basic Snowflake objects, write JavaScript/Python scripts, leverage AI tools (OpenAI, Anthropic, LangChain), build user interfaces (UI Bakery), test and iterate solutions, document implementations, ensure data security, and support IT troubleshooting and technical guidance.

As a Senior Full Stack Developer, you will build an AI voice agent SaaS platform, work across the stack, lead through code quality, and automate development processes.

Provide customer-facing technical support for networking, VoIP/SIP, and messaging (SMS/MMS). Troubleshoot router/LAN/WAN issues, analyze call flows, packet captures, and logs, respond via ticketing/phone/email, reproduce and escalate issues, meet SLAs, and advise customers on best practices while collaborating with internal teams.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, manage the entire sales cycle, and build relationships with decision-makers. They will collaborate with teams and provide feedback for market positioning, while staying informed about technology trends and Bandwidth's solutions.

Design, operate, and evolve a highly resilient global network across datacenter fabric, WAN, and security. Implement VxLAN/EVPN datacenter fabrics, BGP WAN routing, Palo Alto firewall policies, and automation tooling. Collaborate with engineering and operations, mentor junior engineers, and participate in on-call and maintenance duties.

Build and maintain internal automation, API integrations, data pipelines, and user-facing tools. Use Python/JavaScript, workflow platforms, containerized deployments, and LLM APIs to automate processes, support data flows into Snowflake, and deliver AI-powered internal applications while documenting and collaborating with stakeholders.

Design and develop messaging provisioning and reputation-management services. Build and maintain Java/Spring REST APIs, tests (unit/functional/e2e), CI/CD pipelines, and AWS deployments. Collaborate on design and code reviews, debug distributed microservices, and participate in on-call support.

Design, develop, and deploy internal automation, API integrations, and AI-powered tools. Build user-facing apps (React, FastAPI), integrate platforms (n8n, Windmill), support Snowflake data pipelines, write Python/JavaScript scripts, and ensure secure, tested, and documented solutions with stakeholder collaboration.

Lead and develop a global Service Delivery team to shift from reactive support to proactive, consultative customer partnerships. Drive adoption, monitor KPIs, standardize processes, escalate and resolve complex issues, partner with Sales/Product/Operations, participate in strategic account reviews, and support after-hours and occasional travel for customer engagements.

Own the customer journey as primary Operations contact: advocate for customers, coordinate internal teams, lead regular check-ins, manage tickets/escalations, run post-outage bridges, use internal tools/portals, and travel to client sites as needed.

Build, operate, and iterate on voice systems that process billions of calls monthly. Design and implement web services and service-oriented architectures, collaborate across teams, own code end-to-end, apply AI in development, and ensure reliability, scalability, and monitoring of production systems.

Sell SaaS/CPaaS solutions to large-market accounts by prospecting and acquiring new logos, growing and retaining business, upselling/cross-selling, analyzing customer needs and pricing, and engaging strategic decision-makers including C-suite. Use internal lead generation and resources and travel intermittently.

The AI Engineer will research and develop AI/ML models, particularly LLMs, and collaborate in R&D to create innovative communication solutions.

Provide part-time substitute teaching and child care for children 4 months to 5 years using Montessori and RIE methods. Maintain safety, cleanliness, visual supervision, and licensing compliance; perform diapering/toileting, positive behavior guidance, family communication, and classroom documentation. Remain flexible for on-call and last-minute scheduling and complete required trainings and certifications.

The Senior Manager People Services acts as a strategic HR advisor, driving alignment between business priorities and people strategies. Responsibilities include workforce planning, talent development, employee lifecycle guidance, compliance management, and program implementation, with a focus on international operations.

Manage CLEC Numbers and Inbound products to optimize costs and operations, negotiate carrier agreements, partner with sales, draft development requirements, lead customer discovery and market validation, drive go-to-market strategy, and support infrastructure product efforts. Role involves customer relationships, metrics-driven decisions, and up to 25% travel.

Lead Bandwidth's migration from TDM to IP interconnections: define strategy, negotiate carrier agreements, enable connectivity, validate market fit, drive go-to-market, and coordinate Sales, Marketing, Ops, and Engineering.

Manage post-sale implementations for Bandwidth products: onboard and train customers, configure systems, document setups, identify basic issues, and coordinate cross-functional stakeholders to ensure successful project delivery and adoption.

Plan and manage a Montessori/RIE-based classroom for ages 3–6, supervise and care for children, observe and document development, maintain a safe, clean environment, model positive discipline, partner with families, conduct conferences and reports, collaborate with co-teachers, and keep required training and certifications current.

As Director of AI Strategic Partnerships, lead Bandwidth into the Generative AI ecosystem by establishing partnerships and licensing voice data for AI-driven applications. Oversee market evangelism, data strategy, and ecosystem mapping while managing relationships with tier-one AI companies to drive revenue and product feedback loops.