Jobs at Bandwidth Inc.

Manages a 24/7/365 Network Operations Center, leading technicians, escalations, incident resolution, ticket quality, network repairs, maintenance, and KPI/SLA performance. Oversees training, documentation, process improvements, on-call coverage, cross-functional initiatives, audits, customer reviews, and executive reporting. Requires substantial network or service operations experience, leadership of multi-shift teams, and expertise in ITIL, incident management, change management, problem management, monitoring, and service delivery.

Provide technical customer support for voice, API, and 911 products. Troubleshoot VoIP, SIP trunking, PBX, router, switch, LAN, and WAN issues; coordinate with carriers and customer IT teams; manage support tickets within SLAs; and escalate chronic or intermittent issues.

Leads complex internal and external programs involving product development and enterprise customer implementations. Partners with product, technology, and business teams to manage roadmaps, prioritization, delivery execution, risks, dependencies, operational readiness, and go-to-market launches. Measures post-launch business value and ROI, manages stakeholder relationships, and improves program management standards, processes, metrics, and reporting.

Lead partner-focused enterprise sales across MSPs, platform providers and system integrators to embed Bandwidth voice and messaging capabilities. Build and manage pipeline, progress complex multi-stakeholder deals, expand presence in the European CCaaS ecosystem, and collaborate with product, marketing and sales to refine partner strategy and support customer adoption.

Build and operate AI platforms, LLM-powered applications, internal APIs, and shared services for Corporate IT Engineering. Develop RAG pipelines, AI proofs of concept, and infrastructure automation while deploying workloads with Docker, Kubernetes, Terraform, Ansible, and AWS. Establish AI development best practices, integrate AI across infrastructure and internal systems, and evaluate solutions for business value. Collaborate with technical and nontechnical stakeholders to improve monitoring, troubleshooting, documentation, identity, and automation workflows.

Design, build, and operate high-volume, low-latency voice infrastructure, including call control, BXML processing, webhooks, real-time media, APIs, and SDKs. Collaborate with product, engineering, and support teams to deliver communications features such as conferencing, IVR, recording, and transcription. Troubleshoot distributed systems, improve reliability and scalability, participate in code reviews and on-call rotations, and maintain testing, documentation, security, and compliance standards.

Manage global customer relationships throughout the customer journey, serving as the primary contact between customers and internal teams. Lead customer meetings, communicate expectations, address and escalate support issues, advocate for product and operational improvements, and maintain familiarity with technical tools and customer portals. The role may involve after-hours outage support and domestic or international client travel.

Own customer implementations from deal close through graduation to long-term support. Build project plans, manage milestones, coordinate internal teams, configure environments, guide compliance submissions, troubleshoot technical issues, lead customer calls and training, and ensure timely migration to production traffic. Maintain accurate CRM and case records while identifying blockers, communicating proactively, and escalating recurring issues or product gaps.

Serve as the technical authority for NetSuite architecture, integrations, automation, AI solutions, data architecture, security, governance, and engineering standards. Design scalable cross-platform solutions using SuiteScript, Python, APIs, Snowflake, and LLM technologies. Establish quality, deployment, change-control, financial-controls, and security frameworks while advising leadership and driving enterprise-wide digital transformation.

Designs, operates, and improves global IP network infrastructure across datacenter fabrics, WAN routing, and firewall security. Responsibilities include managing VxLAN/EVPN fabrics, Palo Alto firewalls, BGP-based routing, complex network troubleshooting, automation with Python or Ansible, technology evaluations, infrastructure projects, mentoring engineers, on-call support, documentation, and vendor coordination.

Design, build, and operate backend services, platform APIs, automation, and distributed systems supporting global voice infrastructure. Own initiatives from concept through production, emphasizing scalability, resiliency, observability, API reliability, and geo-redundant deployments. Collaborate on architecture, cloud infrastructure, telecommunications platforms, testing, and delivery practices. Participate in a 24x7 on-call rotation while solving ambiguous technical problems and developing scalable platform capabilities.

Build and operate scalable billing infrastructure for global communications services. Design accurate financial systems, improve billing performance and reliability, collaborate with product and engineering stakeholders, participate in architecture and code reviews, and mentor less experienced engineers. The role requires distributed-systems experience, Java, SQL, cloud familiarity, strong communication, and effective use and review of AI-generated code. Bonus experience includes Datadog, Terraform, startup environments, and GitHub Actions.

Design, develop, test, operate, and monitor distributed web services, REST APIs, React dashboards, and AWS infrastructure for the Numbers platform. Solve scaling, performance, availability, and fault-tolerance challenges; lead solutions from design through production; mentor engineers; collaborate with product stakeholders; contribute to technical roadmaps; and use AI tools throughout the software development lifecycle.

Design, build, and operate scalable account provisioning systems for global communications services. Responsibilities include improving performance and availability, resolving provisioning bottlenecks, participating in architecture and code reviews, collaborating with product and engineering stakeholders, and mentoring less experienced engineers. The role requires developing large-scale distributed systems and maintaining high standards for code quality, testing, documentation, and technical communication.

Manage CLEC Numbers and Inbound products to optimize costs and operations, negotiate carrier agreements, partner with sales, draft development requirements, lead customer discovery and market validation, drive go-to-market strategy, and support infrastructure product efforts. Role involves customer relationships, metrics-driven decisions, and up to 25% travel.

Generate qualified sales leads, conduct high-volume prospect outreach, schedule product demonstrations for Account Executives, meet performance metrics, understand SaaS, API, and telecom products, and build prospect relationships. The role includes structured sales training and career advancement through an SDR leveling program.

Drive new-logo acquisition across complex enterprise accounts, owning the full sales cycle from prospecting through contract close. Generate pipeline through outbound prospecting, inbound leads, and channel partners; engage C-level and technical buyers; lead negotiations; coordinate internal teams; manage forecasts; and provide market intelligence. The role requires selling communications software and infrastructure, including CPaaS, CCaaS, CX, cloud migration, voice, messaging, emergency services, and AI-enabled communications.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, managing the full sales cycle, and develop strategic relationships to support technology migration for clients.

Own and grow a portfolio of large strategic accounts by building executive relationships, forecasting accurately, identifying cross-sell opportunities for voice, messaging, and e911, negotiating contracts, mitigating risk, and driving revenue while coordinating cross-functional resources and presenting account plans to leadership.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, manage the entire sales cycle, and build relationships with decision-makers. They will collaborate with teams and provide feedback for market positioning, while staying informed about technology trends and Bandwidth's solutions.