Jobs at Bandwidth Inc.

Designs, operates, and improves global IP network infrastructure across datacenter fabrics, WAN routing, and firewall security. Responsibilities include managing VxLAN/EVPN fabrics, Palo Alto firewalls, BGP-based routing, complex network troubleshooting, automation with Python or Ansible, technology evaluations, infrastructure projects, mentoring engineers, on-call support, documentation, and vendor coordination.

Provide technical customer support for voice, API, and 911 products. Troubleshoot VoIP, SIP trunking, PBX, router, switch, and network issues; collaborate with customers, IT teams, and local exchange carriers; manage support tickets within SLA requirements; and escalate chronic or intermittent issues to specialized teams.

Provides technical support for customer software, hardware, networking, VoIP, messaging, and telecommunications issues. Troubleshoots call flows, packet captures, and system logs; responds through tickets, phone, and email; tests and reproduces issues; coordinates with customers, vendors, carriers, and internal teams; escalates issues as needed; meets service-level and customer satisfaction goals; and provides technical guidance and actionable traffic insights.

Design, build, and operate backend services, platform APIs, automation, and distributed systems supporting global voice infrastructure. Own initiatives from concept through production, emphasizing scalability, resiliency, observability, API reliability, and geo-redundant deployments. Collaborate on architecture, cloud infrastructure, telecommunications platforms, testing, and delivery practices. Participate in a 24x7 on-call rotation while solving ambiguous technical problems and developing scalable platform capabilities.

Build and operate scalable billing infrastructure for global communications services. Design accurate financial systems, improve billing performance and reliability, collaborate with product and engineering stakeholders, participate in architecture and code reviews, and mentor less experienced engineers. The role requires distributed-systems experience, Java, SQL, cloud familiarity, strong communication, and effective use and review of AI-generated code. Bonus experience includes Datadog, Terraform, startup environments, and GitHub Actions.

Design, develop, test, operate, and monitor distributed web services, REST APIs, React dashboards, and AWS infrastructure for the Numbers platform. Solve scaling, performance, availability, and fault-tolerance challenges; lead solutions from design through production; mentor engineers; collaborate with product stakeholders; contribute to technical roadmaps; and use AI tools throughout the software development lifecycle.

Design, build, and operate scalable account provisioning systems for global communications services. Responsibilities include improving performance and availability, resolving provisioning bottlenecks, participating in architecture and code reviews, collaborating with product and engineering stakeholders, and mentoring less experienced engineers. The role requires developing large-scale distributed systems and maintaining high standards for code quality, testing, documentation, and technical communication.

Executes billing cycles, account setup, rate updates, invoice processing, revenue close, and billing discrepancy resolution. Supports SOX and revenue assurance audits, maintains audit-ready documentation, investigates contract and billing issues, and collaborates with cross-functional teams to ensure accurate pricing and billing. The role also contributes to revenue share processes, corrective actions, process improvements, data projects, and backup support for billing operations.

Manage CLEC Numbers and Inbound products to optimize costs and operations, negotiate carrier agreements, partner with sales, draft development requirements, lead customer discovery and market validation, drive go-to-market strategy, and support infrastructure product efforts. Role involves customer relationships, metrics-driven decisions, and up to 25% travel.

Leads a software development team building and maintaining distributed AWS-based systems using Java and Spring REST APIs. Provides people and technical leadership, mentors developers, oversees architecture, code reviews, CI/CD, scalability, observability, and fault tolerance. Drives Agile sprint planning, feature decomposition, estimation, prioritization, delivery tracking, and removal of roadblocks while contributing to non-critical-path coding and stakeholder reporting.

Manage standard customer implementations from post-sale through setup and onboarding. Responsibilities include project coordination, customer training and education, system configuration, quality assurance, workflow documentation, issue identification, and cross-functional collaboration with Sales, Operations, Product, Customer Success, and Account Management teams. Serve as a technical liaison while helping customers adopt Bandwidth products and realize business value.

Generate qualified sales leads, conduct high-volume prospect outreach, schedule product demonstrations for Account Executives, meet performance metrics, understand SaaS, API, and telecom products, and build prospect relationships. The role includes structured sales training and career advancement through an SDR leveling program.

Drive new-logo acquisition across complex enterprise accounts, owning the full sales cycle from prospecting through contract close. Generate pipeline through outbound prospecting, inbound leads, and channel partners; engage C-level and technical buyers; lead negotiations; coordinate internal teams; manage forecasts; and provide market intelligence. The role requires selling communications software and infrastructure, including CPaaS, CCaaS, CX, cloud migration, voice, messaging, emergency services, and AI-enabled communications.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, managing the full sales cycle, and develop strategic relationships to support technology migration for clients.

Own and grow a portfolio of large strategic accounts by building executive relationships, forecasting accurately, identifying cross-sell opportunities for voice, messaging, and e911, negotiating contracts, mitigating risk, and driving revenue while coordinating cross-functional resources and presenting account plans to leadership.

The Enterprise Account Executive will drive new client acquisition for Enterprise accounts, manage the entire sales cycle, and build relationships with decision-makers. They will collaborate with teams and provide feedback for market positioning, while staying informed about technology trends and Bandwidth's solutions.