Teams at Balsam Brands

Support and optimize customer service operations by coordinating with BPO partners, tracking and reporting key metrics, analyzing trends, assisting escalations, maintaining process documentation, and recommending process improvements and automation to enhance the customer experience.

Design scalable digital solutions and architectures for internal business and technical teams. Analyze requirements, produce diagrams and estimates, define technical requirements using microservices, APIs, SOA/event-driven/REST and secure protocols, lead complex projects, and collaborate with UX, eCommerce, and cross-functional stakeholders.

Own full-cycle recruiting for complex, high-priority roles across assigned functions. Partner with hiring managers to design sourcing and interview strategies, build candidate pipelines, manage screening through offers, use recruiting data to improve processes, and promote an inclusive candidate experience while mentoring peers.