Teams at Balsam Brands

The Performance Marketing Analyst supports day-to-day marketing tasks, analyzes campaign data, prepares reports, and collaborates cross-functionally to optimize performance.

Support and optimize customer service operations by coordinating with BPO partners, tracking and reporting key metrics, analyzing trends, assisting escalations, maintaining process documentation, and recommending process improvements and automation to enhance the customer experience.

The Digital Operations Lead manages the Site Content Operations team, ensuring data integrity, overseeing project execution, improving processes, and mentoring team members to meet business objectives.