Teams at Balsam Brands

Support and optimize customer service operations by coordinating with BPO partners, tracking and reporting key metrics, analyzing trends, assisting escalations, maintaining process documentation, and recommending process improvements and automation to enhance the customer experience.

Lead full-cycle recruiting for complex, high-priority roles; partner with hiring managers on strategy, sourcing, assessment, and offers; build pipelines; design inclusive interviews; use data to improve processes; contribute to recruiting initiatives and coach peers.

Own full-cycle recruiting for complex, high-priority roles across assigned functions. Partner with hiring managers to design sourcing and interview strategies, build candidate pipelines, manage screening through offers, use recruiting data to improve processes, and promote an inclusive candidate experience while mentoring peers.