Teams at Balsam Brands

Support and optimize customer service operations by coordinating with BPO partners, tracking and reporting key metrics, analyzing trends, assisting escalations, maintaining process documentation, and recommending process improvements and automation to enhance the customer experience.

The Senior Manager, Ecommerce will lead operations for online stores, optimize shopper journeys, mentor a team, utilize analytics for strategy, and drive growth in NA and APAC markets.

Manage creation, optimization and analysis of PPC, paid social and programmatic campaigns. Compile and maintain dashboards and reports, conduct deeper performance analysis, support planning and testing, manage budgets and peak-season pacing, coordinate cross-functional and agency partners, maintain documentation and SOPs, and mentor junior team members. Actively leverage AI tools to streamline reporting, insights generation, and recurring workflows.