Jobs at Babble Cloud

Support planning and delivery of Babbles events, act as front-of-house ambassador, manage logistics and post-event reporting. Build and execute LinkedIn-focused social content, use AI tools for content creation, schedule and monitor posts, and use data to improve performance. Provide admin support to wider marketing projects and capture event and engagement data for the marketing function.

Lead and develop the 2nd Line Service Desk, managing Team Leaders and engineers to ensure high-quality escalated support, SLA delivery, KPI-driven performance, backlog control, and continuous process improvements. Coach leaders, coordinate with 1st/3rd Line, NOC and Infrastructure teams, drive RCA/problem management, and escalate wider service issues with recommendations.

Provide 2nd-line remote IT support: troubleshoot and resolve Microsoft 365, Windows desktop/server, Azure, networking, antivirus and email-protection issues within SLAs; document cases; maintain systems monitoring; mentor colleagues and support MSP clients.

Lead sales and solution efforts for Microsoft Modern Workplace and IT managed services. Develop go-to-market and capture strategies, build pipeline, design service-led solutions, run discovery workshops, create proposals and SOWs, manage stakeholder relationships, and coach a small team of Solution Specialists to win and transition new managed services business.