Jobs at Babble Cloud

Provides second-line remote IT support to clients and colleagues, troubleshooting Microsoft 365, Windows, Azure, networks, hardware, antivirus, and email protection issues. The role manages support queues and SLAs, documents incidents, maintains technical records, monitors and maintains systems, updates documentation, and mentors colleagues. It is home-based and requires strong communication, technical troubleshooting, customer service, and problem-solving skills.

Manage and grow strategic SMB customer relationships by developing account plans, understanding business needs, recommending cloud technology solutions, and coordinating internal specialists to achieve customer satisfaction, retention, and sales goals.

Designs, builds, configures, and deploys complex Microsoft Azure and Microsoft 365 solutions across cloud infrastructure, networking, cybersecurity, backup, disaster recovery, and modern workplace environments. Produces HLDs, LLDs, and Statements of Work; supports presales, technical reviews, acceptance testing, and escalations. Establishes delivery standards, mentors engineers, assures solution quality, manages technical risks, and maintains advanced expertise across Microsoft, Sophos, Mimecast, Acronis, and networking technologies.

Build, configure, and deploy complex Microsoft Azure and Microsoft 365 solutions across cloud infrastructure, networking, identity, security, virtual desktops, migrations, and backup/disaster recovery. Produce technical designs and Statements of Work, lead design assurance, resolve escalated issues, support presales, mentor engineers, maintain deployment standards, and validate solution acceptance. The role requires hands-on technical leadership across Microsoft, Sophos, Mimecast, Acronis, and infrastructure-as-code technologies.

Support planning and delivery of Babbles events, act as front-of-house ambassador, manage logistics and post-event reporting. Build and execute LinkedIn-focused social content, use AI tools for content creation, schedule and monitor posts, and use data to improve performance. Provide admin support to wider marketing projects and capture event and engagement data for the marketing function.