Teams at Babble Cloud

Manage end-to-end customer experience across assigned B2B cloud technology accounts. Responsibilities include improving retention and satisfaction, overseeing implementations and cases, maintaining CRM data, managing escalations, conducting service reviews, supporting upsell and cross-sell opportunities, resolving credit and cancellation requests, meeting SLAs, and partnering with account management, billing, contracts, and customer success teams.

Owns documentation, vendor onboarding, service metrics, reporting, operational tracking, and workshop coordination for Babble’s managed cybersecurity services. The role maintains accurate service materials, follows vendor actions to closure, builds dashboards and stakeholder reports, and identifies process improvements. It is a growth position intended to develop expertise in cyber product operations, service design, product propositions, and platform initiatives.

Leads the design, implementation, configuration, and deployment of complex customer solutions across Azure, Modern Workplace, cybersecurity, networking, and backup/disaster recovery. Produces high- and low-level designs and Statements of Work, supports presales, conducts design reviews, validates UAT, manages technical risks, establishes delivery standards, collaborates with service teams, and mentors engineers. Maintains advanced vendor certifications and provides senior technical assurance throughout the project lifecycle.