Teams at Babble Cloud

Provides second-line remote IT support to clients and colleagues, troubleshooting Microsoft 365, Windows, Azure, networks, hardware, antivirus, and email protection issues. The role manages support queues and SLAs, documents incidents, maintains technical records, monitors and maintains systems, updates documentation, and mentors colleagues. It is home-based and requires strong communication, technical troubleshooting, customer service, and problem-solving skills.

Manage and grow strategic SMB customer relationships by developing account plans, understanding business needs, recommending cloud technology solutions, and coordinating internal specialists to achieve customer satisfaction, retention, and sales goals.

Designs, builds, configures, and deploys complex Microsoft Azure and Microsoft 365 solutions across cloud infrastructure, networking, cybersecurity, backup, disaster recovery, and modern workplace environments. Produces HLDs, LLDs, and Statements of Work; supports presales, technical reviews, acceptance testing, and escalations. Establishes delivery standards, mentors engineers, assures solution quality, manages technical risks, and maintains advanced expertise across Microsoft, Sophos, Mimecast, Acronis, and networking technologies.