Jobs at Axuall

Own new customer acquisition across large healthcare organizations, from strategic account planning and executive prospecting through business-case development, negotiation, and contract signature. Build C-suite relationships, generate qualified pipeline, lead complex seven-figure SaaS and data sales, apply Challenger and MEDDPICC methodologies, maintain accurate forecasts, and collaborate with Marketing, Product, Engineering, Implementation, and Customer Success.

Provide Tier 2 technical support by triaging, troubleshooting, escalating, and resolving client and internal requests. Diagnose root causes, develop workarounds, coordinate with engineering and product teams, improve support workflows, assess internal tooling, and apply software testing practices. The role requires API troubleshooting, monitoring and alerting experience, and strong communication in a healthcare technology environment.

Owns strategy, standards, and best practices for recipe and application/task configuration processes. Analyzes customer workflows, gathers requirements, builds scalable solutions, establishes quality assurance and governance practices, manages intake and prioritization, and drives automation and continuous improvement. The role partners with Product, Client Services, Support, and external providers to ensure accurate, consistent, and efficient implementation delivery.