Jobs at Axon

Build and operate Kubernetes-based platform infrastructure, infrastructure-as-code workflows, datastore services, and self-service platform capabilities. Collaborate with application teams on platform consumption patterns, diagnose datastore performance issues, contribute to architectural standards and code reviews, and support distributed systems using cloud services, Kafka, observability platforms, and relational or NoSQL databases.

Build and operate Kubernetes-based platform infrastructure, self-service datastore solutions, and infrastructure automation. Contribute to architectural decisions, code reviews, GitOps and infrastructure-as-code practices. Collaborate with application teams on platform integration, diagnose datastore performance issues, and support distributed systems using cloud services, observability platforms, Kafka, and relational or NoSQL databases.

Own strategic relationships with enterprise customers in Germany, providing technical account management, tier-two support, deployment coordination, project leadership, and product expertise. Partner with customers, local deployment partners, and internal teams to resolve issues, maintain environments and documentation, communicate feedback, and influence product roadmaps. The role requires frequent customer-site travel, German fluency and citizenship, strong networking and database knowledge, ITIL and change-management experience, and the ability to manage high-pressure technical projects independently.

Design, build, and lead development of scalable, secure, high-performance cloud ingestion systems handling large throughput uploads. Provide technical leadership, system design, architecture reviews, mentorship, cross-team collaboration, roadmap management, and process improvements across multi-cloud infrastructure.

Researches, designs, and validates machine learning, sensor-fusion, tracking, estimation, and probabilistic models for real-time airspace awareness. Develops algorithms such as Kalman filters, particle filters, Bayesian filters, and multi-hypothesis tracking; conducts simulations, benchmarks performance, analyzes multimodal datasets, quantifies uncertainty, and partners with software engineers to deploy production-ready systems.

Conduct applied AI research in computer vision, machine learning, generative AI, and multimodal systems. Lead research from proof of concept through production, developing responsible and privacy-preserving models for visual data. Create metrics, optimize models for resource-constrained devices, validate performance, collaborate with scientists, engineers, and product managers, and contribute to publications, technical documentation, and patents.

Own strategic relationships with enterprise customers, providing technical expertise, product guidance, tier-2 support, deployment coordination, documentation, and escalation management. Lead technical presentations, manage customer and partner expectations, maintain deployment records and test environments, communicate product feedback internally, and support software and hardware implementations. The role is hybrid in Skopje, supports customers across Saudi Arabia, and requires travel of up to 50%.

Partner with public safety agencies to understand operational needs, document business processes and requirements, configure SaaS solutions, and deliver successful implementations. Responsibilities include designing workflows, evaluating solution feasibility, translating requirements into technical configurations, administering user acceptance testing, providing training, troubleshooting, and collaborating with technical, product, architecture, and project teams.

Leads Axon’s approximately 100-person Customer Success organization serving U.S. public safety customers. Responsibilities include developing leadership, transforming processes and operating systems, driving product adoption and retention, managing customer health and escalations, establishing KPIs and playbooks, partnering cross-functionally, and owning budget, headcount, and organizational design.

Lead Axon’s approximately 100-person Customer Success organization serving U.S. public safety customers. The role owns organizational development, customer relationships, adoption, retention, health metrics, escalations, operating processes, cross-functional alignment, budget, headcount, and organizational design. The leader will transform Customer Success into a proactive, scalable, data-driven function while partnering with Sales, Product, Support, Marketing, and executive leadership.

Leads Axon’s approximately 100-person Customer Success organization supporting U.S. public safety customers. The role owns organizational development, customer relationships, adoption, retention, health metrics, operating processes, escalation management, cross-functional alignment, budgeting, headcount planning, and scalable customer engagement programs. The VP will transform Customer Success operations using customer and product data, Salesforce, Gainsight, and related systems while managing director-level leaders and traveling 30–40%.

Leads Axon’s approximately 100-person Customer Success organization supporting U.S. public safety customers. Responsibilities include scaling processes, operating systems, customer health programs, adoption initiatives, KPIs, risk management, executive engagement, and cross-functional collaboration. The role owns customer success strategy, budget, headcount planning, organizational design, leadership development, retention, and customer outcomes while traveling regularly to meet customers and teams.

Leads a 100-person Customer Success organization serving U.S. public safety customers. The role drives organizational transformation, customer adoption, retention, health monitoring, executive engagement, scalable processes, operating metrics, cross-functional alignment, talent development, and budget and headcount planning. The leader will represent customer needs, manage escalations, improve Salesforce and Gainsight usage, and build proactive, data-driven customer engagement programs.

Manage full-cycle recruiting from sourcing through offers across the business. Build talent pipelines, develop recruiting strategies, source diverse candidates, manage high-volume requisitions, provide recruitment insights, and guide candidates and hiring teams through the hiring process. The role partners with business leaders, promotes DEI, improves recruiting processes, and manages multiple searches concurrently in a hybrid Seattle office environment.

Own customer outcomes for strategic public-safety accounts by discovering operational problems onsite, building and deploying AI agents, workflows, integrations, automations, and data pipelines on Axon’s platform. Lead implementation, adoption, optimization, troubleshooting, and operational transformation while ensuring CJIS, privacy, and evidence-integrity compliance. Partner with agency leadership, Product, Engineering, Sales, Support, and Services; measure mission outcomes, create reusable playbooks, and identify expansion opportunities.

Lead architecture and code reviews for highly available, low-latency cloud services in an AI-first engineering environment. Mentor engineers, evaluate AI-generated code, drive adoption of AI-assisted development tools, and collaborate with Product and Design. Improve engineering workflows through automation and intelligent processes while optimizing system performance, observability, reliability, and operational efficiency.

Build and maintain cloud-native platforms and tools that enable rapid, secure service provisioning. Apply site reliability practices across distributed systems, debug production issues, write maintainable code, and improve architectural patterns. Operate cloud and Kubernetes platforms, automate infrastructure and software delivery through CI/CD, use observability tools, develop Infrastructure as Code modules, document solutions, and support engineering teams adopting reliable operational practices.

Develop and own end-to-end software features in a collaborative, AI-first engineering environment. Participate in code reviews and architecture discussions, ensure software quality and performance, validate AI-generated code, and use modern open-source technologies and AI-enabled tools. Partner with Product and Design to solve customer problems, learn emerging engineering practices, and contribute to mission-critical public safety software.

Lead architecture and design reviews for highly available, low-latency cloud services. Establish technical standards through code and architecture reviews, mentor engineers, collaborate with Product and Design, improve engineering processes, and deliver scalable backend systems using managed programming languages and SQL or NoSQL data stores.

Develops and improves manufacturing processes for Axon’s Phoenix facility, ensuring cost, ergonomics, quality, and cycle-time targets. Supports production lines, designs and tests manufacturing methods and equipment, evaluates robotics and automation, and provides guidance to technicians and production leads. Collaborates with Quality, R&D, Product, and Automation teams, identifies efficiency improvements, leads root-cause investigations, and maintains SOPs, process flowcharts, and technical documentation.