Jobs at Awaze

Manage homeowner relationships as the primary point of contact, resolving queries through telephone, web messaging, and email. Analyze property performance data to identify revenue opportunities, support performance discussions, onboard new owners, and collaborate with internal teams to deliver a high-quality experience and strengthen homeowner satisfaction and retention.

Lead the Dartmouth holiday-home portfolio and local Relationship team, managing premium owner relationships, commercial performance, service quality, and portfolio growth. Visit properties, recommend improvements, resolve complex queries, maintain CRM records, and collaborate with internal teams. Build partnerships with estate agents, property professionals, and community stakeholders to generate new owner opportunities. Coach team members, represent the James Collection locally, and drive owner satisfaction, retention, revenue, occupancy, and referrals.

Build and maintain trusted relationships with holiday homeowners and guests, delivering premium service and managing a portfolio of properties. Visit homes, provide recommendations using market and pricing insights, maintain accurate CRM records, manage follow-ups, support referrals and portfolio growth, and share owner feedback internally. The role requires collaboration across commercial and operational teams, weekend flexibility, local market awareness, and a full clean driving license.

Build and maintain trusted relationships with premium holiday homeowners in the James Collection. Provide personalised service, visit properties, recommend improvements using market and pricing insights, maintain accurate CRM records, and support portfolio performance and growth. Identify referrals and prospective owners, communicate feedback internally, and collaborate across teams to deliver excellent outcomes. The role is fully on-site in Southwold, includes regular property visits, requires weekend flexibility, and requires a clean driving licence.

Leads Awaze’s response to UK and European regulatory and public policy developments. The role develops policy positions, consultation responses, legislative analysis, and advocacy strategies; engages governments, regulators, politicians, trade associations, and consultants; monitors regulatory changes; and coordinates implementation across the business. Strong communication, analytical, stakeholder-management, drafting, and understanding of public policy and regulation are required.

Own and grow Awaze's non-accommodation revenue by defining ancillary product strategy and roadmap, building business cases, contracting and onboarding partners, integrating products into checkout journeys, negotiating supplier contracts, and driving in-life optimisation to deliver sustainable EBITDA while protecting conversion and guest experience.

Lead end-to-end paid media strategy and campaign optimisation for the Novasol brand, using AI-driven automation, structured testing, measurement and cross-team collaboration to drive high-quality customer acquisition and ROI within a competitive, seasonal travel market.

Own and optimise the pricing engine to drive revenue and margin through data-driven rules, automation, experimentation, and stakeholder collaboration across Commercial, Marketing, Data, and Technology.

Manage and optimise large-scale paid media campaigns across search, social, display and video. Analyse performance to improve ROAS/CPA, build audience and bidding strategies, run creative tests, report insights, and lead channel-specific account ownership while collaborating with cross-functional stakeholders to drive revenue growth.

Support PMS division financial performance by owning monthly reporting, forecasting and variance analysis; monitor operational cost drivers; partner with budget owners; lead cost planning for budgets and reforecasts; build financial models and dashboards; support strategic cost initiatives and provide insight to senior stakeholders to improve efficiency and forecasting accuracy.

Lead end-to-end digital conversion analysis using GA4 and SQL to identify funnel friction, recommend optimisations, support A/B testing, build dashboards, champion AI-driven analytics, and influence stakeholders to improve booking conversion and revenue.