Jobs at Away

Lead VoC to aggregate feedback, diagnose drivers of satisfaction, map and optimize the customer journey, and design data-driven retention programs (NPS, CSAT, LTV). Build and manage a team, partner cross-functionally with retail, engineering, brand, and learning, and scale personalization and Surprise & Delight initiatives to boost loyalty.

As a Keyholder, you will lead the retail team, provide exceptional customer service, support team development, and ensure operational success.

The Associate Design Director, Luggage will lead luggage design innovation, execute design strategies, mentor a team, and collaborate cross-functionally to enhance product performance and sustainability.

Provide exceptional customer service, drive sales and meet KPIs, support store operations, lead and coach retail associates, assist onboarding and training, and help run in-store events and programs while maintaining required scheduling and physical duties.

Provide exceptional customer service, drive sales and KPIs, support store operations, lead and coach retail associates, assist onboarding and events, and follow company scheduling and physical requirements.

The Quality Supervisor manages QA/QC processes, inspects materials and finished goods, oversees quality reporting, and collaborates with suppliers to ensure product quality.

Provide exceptional customer service, drive sales and meet KPIs, support store operations, lead and coach retail associates, assist with onboarding and training, partner on store events and ensure adherence to scheduling and operational standards.