Search the 7 jobs at Avoma

Join Avoma as a Senior ML Engineer specializing in NLP to work on challenging NLP problems and improve algorithms for extracting key insights and topics from conversations. Responsibilities include improving the Insights Engine, creating new models, working with LLMs, developing Deep Learning models, and staying up-to-date with NLP advancements.

As a Customer Success Manager, you will lead initiatives focused on customer outcomes by collecting and analyzing feedback, developing onboarding and retention strategies, and assisting with account management. You will collaborate with engineering to address customer needs, drive renewals and expansions, and represent customer voices across teams to enhance the product and service delivery.

The Senior Software Engineer - Backend at Avoma is responsible for designing, building, and maintaining the server-side of the platform. They will collaborate with various stakeholders, develop features, build RESTful APIs, and deploy machine learning models. The ideal candidate should have 4+ years of experience, proficiency in Python, Django, and a BS/BE in Computer Science.

The Account Executive at Avoma is responsible for managing the sales process, from prospecting to closing deals. The role involves cultivating new sales opportunities, conducting product demonstrations, negotiating agreements, and ensuring customer onboarding and relationship growth. A strong focus on achieving sales targets and understanding market trends is essential.

As a Senior SRE, you will lead initiatives to improve application reliability, enhance the infrastructure, and drive automation efforts. Responsibilities include scaling APIs, maintaining CI/CD infrastructure, and implementing high availability architecture.

As a Mid-Market Account Executive at Avoma, you will manage the sales process for mid-market accounts, strategize on large deals, conduct product demonstrations, negotiate agreements, and cultivate sales opportunities. You will also analyze industry trends to enhance Avoma’s value proposition and drive customer engagement.

In this role, you will address customer technical issues, provide solutions, escalate unresolved queries, and gather feedback. You will also analyze product malfunctions, maintain internal databases, and communicate with customers via various channels, ensuring their technical issues are resolved in a timely manner.