Jobs at AvidXchange

Leads strategic partnership development with financial institutions, from prospecting and opportunity assessment through complex negotiations, contracts, and closing. Builds executive relationships, develops partnership strategies and financial models, and coordinates sales, marketing, legal, product, engineering, and onboarding teams to create growth opportunities and expand revenue through new financial institution channels.

Provides Tier 1 and Tier 2 technical support to customers through phone, email, and chat. Troubleshoots software, SaaS applications, Windows and domain environments, manages support tickets from opening through resolution, collaborates on escalations, and delivers basic product training and documentation. The role also requires prioritizing multiple issues, meeting customer satisfaction and productivity targets, and maintaining strong communication and technical problem-solving skills.

Manages an assigned supplier portfolio by building relationships, onboarding and educating suppliers, resolving account issues, monitoring engagement and financial risk, and driving revenue growth. Handles preventive collections, account recovery, payment commitments, repayment arrangements, and escalations. Maintains accurate records, uses reporting and business tools to prioritize work, tracks outcomes, meets service and recovery goals, and collaborates cross-functionally to improve processes and communications.

Leads sales enablement strategy, programs, and a team of three individual contributors. Owns product launch readiness, partner enablement, revenue-team onboarding, certifications, coaching frameworks, enablement calendars, and performance measurement. Partners with Sales, Marketing, Product, Product Marketing, Partnerships, and RevOps to improve seller behavior, ramp time, deal velocity, win rates, and quota attainment. Builds scalable operating models, workflows, content, reporting, and AI-enabled processes while managing multiple launches and cohorts.

Owns strategy and execution of account-based marketing campaigns for existing customers, driving upsell and expansion revenue. Manages integrated campaigns across email, direct mail, digital, webinars, events, and nurture programs; partners with sales, account management, customer success, product marketing, and content teams. Forecasts performance, tracks pipeline and revenue KPIs, manages campaign platforms, conducts testing, and optimizes program effectiveness.

Partners with direct and channel sales teams to deliver technical discovery, solution scoping, demonstrations, architecture guidance, and consultative selling for B2B payments and AP automation solutions. Translates client needs into tailored solutions, resolves technical objections, and collaborates with Product, Engineering, and Implementation teams. Requires expertise in AP/AR workflows, ERP integrations, payment platforms, and APIs, with 15–20% domestic travel.

Owns GTM territory planning, design, assignment rules, account realignment, partner overlays, and territory optimization. Monitors Salesforce account and territory data integrity, resolves duplicates and misalignments, manages enrichment processes, and defines system requirements for configuration changes. Builds scenario models, coverage reports, attribution models, and audit documentation while partnering with Sales, Channel, Strategic Partnerships, Revenue Insights, and Systems teams.

Supports suppliers by resolving inquiries, educating them on electronic payment solutions, and providing consultative guidance to improve retention and revenue. Manages low-dollar accounts, handles escalations, identifies trends, collaborates cross-functionally on issue resolution, and recommends process improvements. The role requires strong communication, organization, problem-solving, analytical, and relationship-management skills, along with proficiency in Microsoft Office and Salesforce.

Leads and coaches a BDR team to generate qualified sales opportunities, improve prospecting performance, and meet productivity KPIs. Responsibilities include training, hiring and onboarding, performance management, process improvement, account development, outbound messaging, opportunity qualification, reporting, and collaboration with sales, marketing, content, and analytics teams.

Acquire new business through direct sales by exceeding revenue and lead objectives, building relationships with real estate decision-makers, demonstrating AvidXchange solutions, managing opportunities in Salesforce and SalesLoft, negotiating pricing, overcoming objections, and closing sales. The role requires regional residency and at least 50% travel, with a focus on AP automation, B2B payments, and consultative solutions selling.

Leads AvidXchange’s B2B growth marketing function, developing integrated, account-based campaigns across email, events, webinars, social, direct mail, and nurture programs. Manages campaign and demand generation teams, partners with Sales and marketing functions, oversees budgets, and uses funnel metrics, reporting, and testing to improve pipeline quality, velocity, conversion, and attributable revenue.

Lead the SRE technical product strategy, roadmap, backlog, and delivery of reliability capabilities. Define and optimize SLIs and SLOs, support incident management, disaster recovery, performance testing, and chaos engineering initiatives, and ensure compliance with relevant standards and security protocols. Gather stakeholder feedback, analyze product and reliability metrics, and use data-driven insights to prioritize features and measure roadmap value. Collaborate across the SRE organization to improve product reliability and address customer and stakeholder friction points.

Sets technical direction for a payments platform while remaining hands-on in software development, architecture, AI-first engineering, and system design. Leads scalable, secure, cloud-native solutions using distributed systems, event-driven architecture, and modern DevOps practices. Develops AI-based solutions, improves delivery pipelines, reviews code, mentors senior engineers, and collaborates with Product, Operations, Architecture, and Engineering teams. Ensures performance, observability, testing, security, and payment compliance across the application lifecycle.

Manage and grow relationships with suppliers, promote and onboard them onto AvidXchange payment and AP automation solutions, drive supplier adoption and satisfaction, meet sales or adoption targets, and coordinate with internal teams to resolve supplier issues.

Develop full life-cycle applications within Agile teams: translate requirements into features, write and optimize secure code, design to architecture standards, create unit tests, and debug/resolve software issues to ensure performance and security.

Perform outbound prospecting, build relationships, qualify leads, and set meetings to drive new business opportunities while representing AvidXchange's AP automation solutions.

Make outbound calls to finance decision-makers to generate interest, qualify leads, opt-in prospects, and schedule introductory meetings for the Sales team. Meet daily call and opportunity quotas, support multiple sales channels, and collaborate with Marketing and Sales.