Jobs at Auditdata

Manage and optimize CI/CD pipelines, automate releases, and support development environments in Microsoft Azure. Configure, monitor, troubleshoot, and scale enterprise production systems, including Azure services, networking, authentication, and infrastructure provisioning. Advise customers on installation and cloud architecture. Collaborate with distributed teams, use infrastructure-as-code and AI-assisted engineering tools, and help maintain reliable SaaS solutions.

Provides L2/L3 technical support across software and hardware, troubleshooting customer issues, reproducing defects, managing escalations, and coordinating with Product, Development, and DevOps. Owns product expertise, knowledge-base content, runbooks, release testing, and technical documentation. Manages technical relationships with enterprise accounts, leads ticket review meetings, produces root-cause reports, and analyzes ticket data, dashboards, SLA risks, and recurring issues.

Designs and governs enterprise SaaS architecture across integrations, APIs, domains, microservices, event-driven systems, and secure multi-tenant Azure platforms. The role defines contracts and architecture standards, leads technical workshops, supports platform evolution, coaches engineering teams, and participates in customer-facing pre-sales and complex integration troubleshooting. Responsibilities include architecture reviews, documentation, observability, security, governance, and strategic technology decisions.