Jobs at AT&T

Lead complex incident resolution and RCA for ServiceNow, design and implement platform enhancements, develop integrations, optimize performance, support releases, mentor Tier 2 teams, and maintain technical documentation and knowledge articles.

Outside B2B acquisition sales role managing a defined territory to prospect, set appointments, and close new business. Sell AT&T solutions (wireless, fiber, internet, voice, SDN, cybersecurity), maintain CRM (Salesforce), manage full sales cycle, and meet quota through field activity and pipeline discipline.

Lead External Affairs for San Diego managing public policy, legislative advocacy, stakeholder and community engagement, events, lobbying, and PAC-related activities. Advise leadership on regulatory risks, represent the company to officials and community groups, coordinate internal strategy, and resolve constituent or community issues to advance company priorities.

Lead design, deployment, optimization, and troubleshooting of wireless RAN systems. Monitor and improve network performance, perform RF optimization and capacity planning, manage configurations and testing, coordinate with vendors and stakeholders, and mentor teams while providing strategic guidance on RAN technologies.

Manage national multi-site residential customer portfolios, build executive relationships, drive retention and revenue growth, support contract renewals and negotiations, lead cross-functional initiatives, conduct executive business reviews, and act as customer advocate to improve portfolio performance and subscriber growth.

Lead analytics and optimization for IVR and conversational AI voice journeys. Conduct deep-dive investigations, build analytics frameworks and dashboards, validate post-release performance, identify containment and routing improvements, and deliver executive-ready insights to drive self-service and operational outcomes across cross-functional teams.

Senior technical consultant leading complex network and data center design and implementation projects. Responsibilities include architecture, hardware/software specification, deployment, testing, documentation, client training, mentoring, and owning billable engagements from pursuit through final invoicing.

Outside B2B sales role owning a local territory to acquire small and mid-sized customers. Prospect, cold call, set appointments, build pipeline, manage full sales cycle, position AT&T solutions (wireless, fiber, internet, voice, SDN, cybersecurity), and maintain CRM activity. Field-based with office collaboration and quota-driven compensation (base + commission).

Acquire new small and mid-sized business customers within a defined territory through prospecting, cold calling, door-to-door outreach, and appointments. Manage full sales cycle—from discovery and proposal to negotiation, close, and implementation handoff—while maintaining CRM records, meeting quota, and selling AT&T solutions (wireless, fiber, internet, voice, SDN, cybersecurity).

Provide Tier 1 production support for the ServiceNow platform: monitor queues and alerts, log and troubleshoot incidents, fulfill standard service requests, assist users, follow SOPs and SLAs, escalate to higher tiers, and maintain knowledge articles and accurate ticket documentation.

Design, implement, and automate identity and access management for non-human identities (applications, APIs, devices, bots). Enforce authentication/authorization, integrate IAM with cloud and DevOps toolchains, manage secrets and privileged access, monitor and audit for compliance, and respond to incidents while documenting and training teams.

Lead and mature AT&T's Technology Third Party Risk Management program: identify, assess, mitigate, monitor, and report third-party technology risks; advise on TPRM capabilities, drive governance improvements, partner with stakeholders, and produce executive risk assessments and remediation plans.

Develop and direct sales programs to meet revenue targets; coordinate cross-functional execution; create training and enablement; perform market and customer analysis; improve sales processes; lead moderate projects and mentor others while interacting with senior leadership.

Lead a 24x7x365 Global Network Operations Center team (~40 personnel). Oversee Tier I/II operations, incident response, escalations, SLA and ticket metric tracking, customer engagement, cross-team coordination, training, shift scheduling, and continuous process improvement while ensuring compliance with security and contractual requirements.

Lead System Engineer responsible for designing, implementing, configuring, operating, and maintaining mission communications systems in multi-vendor physical and virtual environments. Tasks include OS/database/application patching, troubleshooting, security hardening (CIS/STIG), backups/disaster recovery, scripting/automation, log monitoring, capacity planning, documentation, and Tier 3/4 escalation. Requires close collaboration with customers, vendors, and engineering teams and occasional travel within the Washington Metro area. On-site at customer location five days per week; willingness to be on-call.

Provide Tier 2 network support for LAN/WAN and customer networks in a 24x7 NOC. Troubleshoot, isolate faults, implement network security, review upgrade requests, ensure open-systems standards compliance, evaluate COTS, and validate reusable hardware/software components.

Lead analytics, executive reporting, forecasting, and governance for AT&T Strategic Fiber. Deliver insights, dashboards, and recommendations to senior leaders; support planning, performance management, cross-functional collaboration, and reporting automation. Mentor junior staff and drive enterprise-level analytics initiatives.

Hunt and prospect for new B2B customers within an assigned territory, conduct field visits, develop accounts, present consultative technology solutions (mobility, cybersecurity, cloud IoT, fiber, wireless), manage proposals and CRM sales funnels, and meet or exceed sales targets.

Hunt and prospect for new B2B customers within an assigned territory, perform field customer visits, develop and expand accounts, deliver consultative sales and proposals (including RFP responses), meet sales quotas, and implement strategic initiatives to grow and retain revenue for complex accounts.

Act as AT&T's primary liaison to strategic fiber partners, managing vendor relationships, contract governance, KPI/performance accountability, financial and billing oversight, operational readiness for market launches, and cross-functional coordination while delivering executive reporting and analytics to drive compliance and performance improvements.