Teams at AT&T

Partners with Customer Care leaders to diagnose performance gaps, identify root causes, and implement targeted solutions beyond training. Uses operational data, analytics, observations, and stakeholder input to improve employee effectiveness, customer experience, and business results. Collaborates with learning teams, enables leaders through coaching tools and insights, supports change adoption, and drives continuous improvement across the organization.

Leads end-to-end project and program execution, including planning, scheduling, resource allocation, stakeholder and vendor communication, quality assurance, risk and issue resolution, reporting, and budget alignment. This role manages significant projects with strategic autonomy, influences executive decisions, mentors staff, and supports long-term organizational plans. The position is full-time, onsite five days per week in Dallas, Texas, with no relocation offered.

Acquire new medium-business customers within an assigned territory through outbound prospecting, networking, customer meetings, and consultative selling. Build qualified pipelines, manage opportunities through the full sales cycle, sell connectivity and technology solutions, negotiate and close new-logo business, coordinate implementation handoffs, and maintain accurate CRM and forecast data. The role requires quota achievement, territory development, local customer travel, and collaboration with technical, pricing, implementation, and sales-support teams.