Teams at AT&T

Leads and optimizes a consumer telesales retention team, driving revenue through sales, upselling, customer experience, and operational efficiency. Responsibilities include analyzing performance data, developing sales strategies, managing call center and vendor operations, implementing policies and training initiatives, supporting workforce planning, and collaborating across business areas. Oversees hiring, performance management, task assignments, sales-plan execution, and compliance for entry- to mid-level sales employees.

Leads and develops a consumer telesales retention team, driving revenue through sales and upselling strategies. Oversees daily call center and vendor operations, analyzes performance data, improves efficiency, implements policies and training initiatives, and ensures customer experience goals are met. Manages sales plans, staffing decisions, compliance, workforce planning, and strategic alignment with internal teams and domestic and international vendors.

Acquire new small and mid-sized business customers within a defined territory. Responsibilities include cold calling, door-to-door prospecting, appointment setting, needs discovery, solution selling across AT&T’s portfolio, negotiation, closing, implementation handoff, CRM management, pipeline development, and quota attainment. The role combines field-based customer engagement with office collaboration and requires disciplined territory management and relationship building.