Jobs at Athos Commerce

Leads the global Customer Support function, establishing service levels, escalation processes, KPIs, reporting, training, and operational standards. Partners with Engineering, Product, Customer Success, Professional Services, and Implementation to resolve complex issues and improve response and resolution times. Builds scalable support operations, develops team capabilities, creates knowledge resources, and applies AI-assisted workflows and automation to improve customer experience and support efficiency.

Generate qualified sales pipeline through outbound prospecting and inbound lead coverage. Research accounts, personalize outreach across email, phone, and LinkedIn, qualify prospects, book discovery meetings, and hand off opportunities to account executives. Maintain accurate Salesforce activity, notes, attribution, and stages; follow outreach cadences, report weekly activity and pipeline metrics, and collaborate with the Business Development Manager and sales team to improve targeting and messaging.

Build, maintain, and own backend features for search and merchandising products. Develop production-grade Go microservices and high-availability cloud systems, troubleshoot production issues, maintain performance SLAs, conduct code reviews, collaborate with Product, Design, QA, and DevOps, support CI/CD and infrastructure activities, and help onboard junior engineers.

Own QA execution for an implementation team through manual, automated, API, functional, regression, integration, exploratory, and end-to-end testing. Develop UI automation with C#, Selenium, and xUnit; perform API testing with Postman and Newman; investigate defects using SQL, logs, browser tools, and cloud environments; maintain QA documentation in Azure DevOps; support releases; and mentor QA engineers while improving testing processes and coverage.

Lead North American demand generation strategy and integrated campaigns across digital, paid media, email, content syndication, partners, and events. Own lead lifecycle management, marketing technology, budgets, attribution, and performance reporting. Partner with Sales, SDRs, RevOps, and marketing teams to grow qualified pipeline, revenue, conversion rates, and sales velocity. Manage or mentor team members while building scalable programs and fostering experimentation and continuous optimization.

Manage and optimize product feeds across Google, Meta, TikTok and marketplaces. Analyze performance (CTR, ROAS), troubleshoot feed issues, run audits, report insights, support onboarding, and collaborate with internal and client teams to drive visibility and conversion.

Lead and execute the EMEA partnerships strategy, recruit and enable agency, systems integrator, platform, and vendor partners, drive partner-sourced pipeline and revenue, liaise between partners and internal Sales/Customer Success, produce regional partner assets, track partnership metrics, represent Athos at events, and align regional initiatives with global product and GTM priorities.

Lead end-to-end onboarding and migration of clients onto the feed management platform: gather requirements, map data sources, configure feed rules and category mappings, audit and optimize product feeds (Google Shopping, Meta, marketplaces), troubleshoot data quality and feed rejections, train clients, and coordinate with Sales, Customer Success, and Product teams to deliver projects on time.